The Blog
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Proactive customer service – Why you can’t afford not to
23rd January 2023Products in focus: Context that matters with the Consumer Knowledgebase
11th January 2023Ten quick questions with Ruby: Puzzel’s AI Smart Chatbot
2nd November 2022How a connected vision will support your transformation goals: The Unexpected joy of working closely with IT
27th October 2022The hybrid work paradox: 6 reasons to integrate your contact centre into Microsoft Teams
26th August 2022Six tips to keep your agents happy and motivated through uncertainty
22nd August 2022How to put your customer first, second, third and fourth
16th August 2022Five tips for getting started with chatbots
29th July 2022Who’s who: Wendy Wood, Project Manager
11th July 2022The Business Case for UX Design
6th July 2022Achieving work-life balance in the hybrid contact centre
20th June 2022Achieving PCI DSS compliance with Puzzel and PCI Pal in the era of v4.0