Research shows that 60% of customers state that when they talk to customer service and sales, they feel like they are talking to different companies1. The disconnect between service and sales teams can hinder the customer experience and impact sales.
Puzzel Sales Intelligence streamlines the process of aligning messaging, product information, and other vital details, enabling you to provide a cohesive and uniform experience across all touch points.
Productivity: With tools and automation that frees up valuable time, agents can focus on customer conversations.
Experience: An intuitive and easy-to-understand agent interface, with relevant and consistent information available for the agent at the right moment combined with gamification elements, provides a stress-free and inspiring agent experience with more time and energy to invest in human interactions.
Insights: More data sources in one place and customisable dashboards allows agents and managers to always track their performance.
Boost agent productivity with automated dialling that allows you to have customers ready for when agents will be available. Sales Intelligence can predict agent availability based on a range of criteria, so automated dialling is more efficient. The call will display with the receiver’s local area code, increasing response rates.
Sales Intelligence’s dialler options have different types of automation so you can pick the kind of technology that best matches your company.
Booking system designed for hybrid teams
Sales Intelligence’s geolocation-based booking system is designed to streamline collaboration for teams split between the office and field work. Book easily with suggestions on available time slots that factor in commute time, minimising communication between teams in different locations.
The calendar integration allows agents to book appointments in other team members’ calendars without hassle. Agents can book in seconds with more efficiency and less travel time. Teams work seamlessly with simpler workflows.
Insights that matter
Managers can visualise over 80 KPIs and they can customise Sales Intelligence’s real-time reporting dashboard. Agents can track their own performance against targets – even in-between calls.
How can I learn more?
To explore how Sales intelligence can support you improve your sales agents’ productivity book a demo now.