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Diallers
A dialler for every scenario.
When it comes to reaching your customers, selecting the right dialler is key to success. Choose between four diallers, each tailored to specific scenarios and campaign types, from simple dialling automation that drives sales to more complex outreach requirements. Enhance efficiency by reducing the time agents spend searching for and dialling numbers, allowing them to focus on creating meaningful conversations.
Control Centre
Master your outbound campaigns.
Gain full control over your outbound initiatives with a central space to visualise KPIs, access real-time data and monitor performance, quickly and easily. Customise your outbound campaigns by choosing the most suitable dialler type, setting up call lists and prioritising customer segments. Automate booking confirmations and follow-ups, freeing up agents to engage in meaningful conversations. Whether you’re an administrator or a team leader, this central hub provides the tools you need for efficient management and impactful results.
Communication Tools for Hybrid Teams
Smart booking for smoother interactions.
Keep your team aligned whether they're in the office, at home, or on the field. With efficient booking features, such as suggestions for appointment times and location, agents can quickly view and book appointments directly in team members’ calendars. Automatic updates ensure accurate schedules and prevent conflicts, making your customer appointment system more effective. The results? Customers receive immediate confirmations, and agents spend less time on internal coordination, ultimately leading to better customer experiences and higher chances of making a sale.
Empower your customer experience with the Puzzel CX Platform.
Puzzel Sales Intelligence is an add-on in the Puzzel CX platform. The Puzzel CX Platform combines Contact Centre as a Service with Self-Service Automation capabilities. This helps you consolidate all your contact centre technologies in a single platform, so you can focus on what matters most – providing delightful customer experiences, regardless of channel.
