Deliver personalised customer journeys with live and self-service experiences – all in a single solution.
Puzzel gives you your time back, freeing you to focus on what really matters. We’re here to give you the space to excel, joining you on the journey as you continuously improve the way you serve your customers.
This guide encourages you to think beyond the current trend for ‘digital first’ engagement and develop a full contact strategy that optimises live assistance, self-service and proactive customer service.
Exciting news! Puzzel has required S2 communications. By embedding S2’s technology into the Puzzel customer service platform, your brand will be able to deliver a cohesive customer experience across all touchpoints – providing the contact centre and sales agents with one platform.
With Puzzel, Dan’s investment provider can co-browse with Dan, making complex web tasks easy. An agent can help him get a refund without seeing any sensitive information like his password or payment details. With the money back in his account, not a moment too soon, Dan can get back to what really matters.
We hail from Norway – a global leader in innovation, efficiency, and happiness. That’s why when it comes to your customer service, we believe every moment matters – in your customer journey, in your contact centre, and in your experience with us.
Learn about usWe keep up with the latest CX and technology trends so you don’t have to. We’re continuously developing our solutions and creating new products and features to keep you ahead of the curve and your competition.
See what’s newOur flexible software can integrate with almost any third-party app, solution or device – just ask! From CRMs to workforce management, knowledgebases and secure payment systems, we’re ready to help you expand your solution and scale your capabilities.
Browse the Puzzel MarketplaceConnect your website and apps seamlessly with your contact centre. Engaging with your visitors at the right time within the right channel will improve the customer experience and your agent’s productivity. Here’s some stats for you. Our customers have seen improved deflection rates with up to 70% and reductions in case handling time of 60%. And, at the same time a 35% increase in digital sales conversion rates. Sounds good, right?
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