Featured events & webinars
A selection of events and webinars to help CX leaders elevate the customer experience within their organisation.
Upcoming webinar: Fast resolutions. Powered by AI
Cautious about adopting chatbot technology, or have you been facing challenges with outdated or ineffective chatbot solutions? Discover how easily you can launch your chatbot to enhance your customer journeys with speed and efficiency.
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On-demand session: Demystifying AI: From Aspirational to Practical With Puzzel
Mashud Ahmed, Product Manager at Puzzel, shares practical insights into integrating AI effectively. See how real-world examples of AI applications that enhance operational efficiency and customer satisfaction are delivered.
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On-demand webinar: Driving operational excellence with Fortum
Find out how Fortum streamlined its contact centre and sales operations. Watch the recording to get insights and top tips on how to embark on an IT optimisation journey and explore its impact on the customer experience
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What others are reading
Report
Taking the Travel Experience to New Heights: A Guide for CX Leaders.
In this eBook, we explore the evolving landscape of the travel and hospitality sector and present actionable strategies for your organisation to exceed the expectations of modern travellers and guests.
Report
Elevating Customer Experience in Financial Services.
In this eBook, you’ll discover how journey optimisation can help you elevate CX in the financial services industry.
Report
Transforming the Modern Shopping Experience: A Guide for CX Leaders.
In this eBook, we explore the evolving landscape of the retail industry and present actionable strategies for your organisation to exceed the expectations of modern shoppers.
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