Learn from the people shaping CX.

How to make agents more effective with AI (not busier)

May 7 | 10:00 CET | Online

Drawing on the State of Contact Centres 2026 research and independent industry insights, this session takes a grounded look at AI support for agents in 2026 – what's working, what isn’t, and what’s realistic over the next 6–12 months.

You’ll leave with a clearer idea of how to deploy AI in ways that reduce agent effort, strengthen service quality, and help you retain and develop your most valuable people.