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Product training
Master Puzzel's products and services.
Discover a variety of training sessions tailored for agents, supervisors and managers, covering all Puzzel products and services. Our blended learning approach is complemented by a comprehensive post-course adoption pack, featuring videos, cheat sheets, handouts, and worksheets for enhanced retention and application
Soft Skills Training
Empathy for enhanced customer support.
Our training equips contact centre agents with essential skills to recognise, understand, and manage emotions effectively when interacting with customers. Through theoretical and practical exercises, your agents can learn how to regulate their emotions and empathise with customers to enhance the quality-of-service delivery. We have plenty of available trainings and courses for soft skills, including Emotional Intelligence, Engaged Listening, Support for Vulnerable Customers, and Stress Reduction Techniques.
Meet our trainers
Our seasoned trainers bring extensive hands-on experience and industry insights to every session. With a wealth of product knowledge and industry insights, our trainers are dedicated to equipping your team with the skills and competencies needed to excel in their respective fields. Whether you're just starting out or are an experienced professional, you can trust our trainers to provide top-notch guidance and support throughout your learning journey.
Scott Maryan
Director of Customer Adoption
