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Elevate the shopping experience with Puzzel for retail.

Exceptional customer service can be the difference between first-time shoppers and lifelong brand ambassadors. Our CX platform has the tools, channels and functionalities you need to deliver seamless experiences and first-class service, faster.

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Trusted by Europe's customer experience leaders.

The CX platform that is built for today's shopping experiences.

Your industry is constantly changing and evolving. And so are your customer's expectations. The Puzzel CX Platform helps you address today’s customer experience and empowers your organisation to deliver faster, personalised service across all channels

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  • Drive the shopping experience 
    Deliver a better shopping experience for your customers with a conversational bot and take it a step further with co-browsing for a guided shopping experience

  • Supply your customers with the knowledge that will urge them to click buy 
    Do your customers need more information? Provide them with the kind of contextual self-service that will empower them to be confident in their buying journey, without engaging with your agents.

  • Put your most valuable customers front and centre 
    Identify the most valuable customers on your website and offer proactive, instant and tailored human assistance.

  • Save valuable agent time 
    Provide your customers quick and easy access to agent support, but let the bot sort out the qualification stage - so your customers pick up the conversation at the right time to make a difference

  • Take the headache out of common service requests 
    Ensure customers can find their way to common inquiries on their account, like order status, how to start their return, the steps to exchange an item or simply updating account information with self-serve routes.


Transform the shopping experience with
next-generation technology.

We continuously develop our CX platform drawing from the experience of hundreds of businesses like yours, making sure you’re always a step ahead.  Our CX platform lets you deliver fast, tailored service at key moments in the buying journey to drive your customers’ experience with your brand.

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Personalise every
shopping experience.

Our CX platform can integrate with any CRM, ensuring you get a full view of your retail customers. This way, your agents can deliver personalised, tailored support to every customer, in the right channel. Plus, with AI-enhanced tools like Agent Assist, your agents get automated customer sentiment and response recommendations, empowering them to deliver personalised support, faster

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Shoppers feeling supported regardless of when they are buying.

Empower your customers to find answers quickly and easily with our self-service tools. From chatbots that handle common queries like order tracking and returns, to Knowledge Hub that provide detailed information, our solutions reduce the burden on your agents while improving customer satisfaction. 

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Optimise your customers’ digital journeys.

Enhance your customers' digital experiences with our powerful Intent Engine. Create triggers to automatically engage visitors at the right moments in their website navigation, offering smooth self-service options and an effortless transition to assisted service. Use chatbots to help with repetitive tasks, such as filling out forms, resetting passwords and answering frequently asked questions, providing efficient and effective assistance.

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Simplify your digital transformation.

With more than 25 years of experience building tailored customer service solutions and helping businesses migrate to the cloud – we are the technology partner you can trust to guide and support you on your digital transformation journey. Our cloud solutions are ISO 27001, ISO 27701 and ISO 9001 certified, so you can ensure the highest quality service and security for your customers. 

“Lifeplus has transformed its contact centre strategy, achieving an impressive 94.8% CSAT score through utilising Puzzel’s Customer Engagement Platform”.
lifeplus - Pam Bowell
Pam Bowell
Director Customer Care at Lifeplus

Frequently asked questions.

Join Europe's leading retail and eCommerce organisations.