Retail customer service, built for real shopping moments.
Retail customer service goes beyond checkout. Puzzel helps you support customers at every stage of the shopping journey — with fast, personal service that’s easy for your team to deliver.
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Give customers the confidence to click ‘buy’
When shoppers need more information, make it easy to find. Offer contextual self-service that helps customers move forward with confidence, without always needing to involve an agent. -
Save valuable agent time
Give customers quick access to support, while automation handles the early questions. Your agents join the conversation at the right moment, focused on issues where they add real value. -
Take the headache out of common service requests
Make everyday tasks like order tracking, returns, exchanges, and account updates easy to handle through self-service — reducing wait times and freeing up your team.
Personalise every
shopping experience.
Our CX platform can integrate with any CRM, ensuring you get a full view of your retail customers. This way, your agents can deliver personalised, tailored support to every customer, in the right channel. Plus, with AI-enhanced tools like Agent Assist, your agents get automated customer sentiment and response recommendations, empowering them to deliver personalised support, faster
Shoppers feeling supported regardless of when they are buying.
Empower your customers to find answers quickly and easily with our self-service tools. From chatbots that handle common queries like order tracking and returns, to Knowledge Hub that provide detailed information, our solutions reduce the burden on your agents while improving customer satisfaction.
Optimise your customers’ digital journeys.
Enhance your customers' digital experiences with our powerful Intent Engine. Create triggers to automatically engage visitors at the right moments in their website navigation, offering smooth self-service options and an effortless transition to assisted service. Use chatbots to help with repetitive tasks, such as filling out forms, resetting passwords and answering frequently asked questions, providing efficient and effective assistance.
Simplify your digital transformation.
With more than 25 years of experience building tailored customer service solutions and helping businesses migrate to the cloud – we are the technology partner you can trust to guide and support you on your digital transformation journey. Our cloud solutions are ISO 27001, ISO 27701 and ISO 9001 certified, so you can ensure the highest quality service and security for your customers.
