The Puzzel CX Ecosystem.
Puzzel's customer-centric CX ecosystem helps organisations like yours deliver efficient and delightful interactions. Every time.
One modular CX platform
for all customer interactions
Join the 1.000+
leading organisations across Europe
Resolve queries faster
Cut response times by 85%
What's the Puzzel CX Ecosystem?
At Puzzel, we help businesses like yours deliver first-class customer service to every customer. Our customer-centric CX ecosystem empowers organisations with control and visibility over the customer journey. By unifying processes, centralising data, and automating tasks, Puzzel helps contact centres overcome challenges like agent attrition and complex customer needs. It enhances customer experiences, reduces costs, and scales effortlessly, enabling teams to do more with less.
Contact Centre
Optimise customer journeys and meet your customers where they are, in any channel. Plus, with a single interface, your agents can provide instant, personalised replies – all in one solution
Read more
Self-Service Automation
Boost your team's efficiency, increase self-service rates and empower your customers with AI and automation - resolving customer queries even faster
Read more
Workforce Management
Save time on complex workforce scheduling for managers and empower your agents to focus on what they do best – delivering first-class support to your customers
Read more
Case Management
Empower your agents and ease the workload with a ticketing solution that tracks and manages customer queries, allowing for swift and effective resolution
Read more
Yes, I'd like a Puzzel demo.