Puzzel CX Platform.
The CX platform that empowers your agents and delights your customers. We’ve got all the tools, channels and functionality needed to ensure your agents provide first-class, personalised customer support.
One modular CX platform
for all customer interactions
Join the 1.000+
leading organisations across Europe
Resolve queries faster
Cut response times by 85%
What's in the Puzzel CX platform?
At Puzzel, we help businesses like yours deliver first-class customer service to every customer. Our CX platform combines contact centre, self-service and AI capabilities, offering a single platform for balancing automated and human-led interactions, so you can resolve enquiries faster.
Contact Centre
Optimise customer journeys and meet your customers where they are, in any channel. Plus, with a single interface, your agents can provide instant, personalised replies – all in one solution
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Self-Service Automation
Boost your team's efficiency, increase self-service rates and empower your customers with AI and automation - resolving customer queries even faster
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Workforce Management
Save time on complex workforce scheduling for managers and empower your agents to focus on what they do best – delivering first-class support to your customers
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Case Management
Empower your agents and ease the workload with a ticketing solution that tracks and manages customer queries, allowing for swift and effective resolution
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