About us.

At Puzzel, we fundamentally believe that fantastic customer experiences shouldn’t have to be complicated. This is why we built a platform that helps businesses like yours deliver first-class customer service to every customer.

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We're changing the world of CX so you can
delight your customers.

We believe in great customer experiences. That's why we're on a mission to build world-class CX solutions. Our CX platform has all the tools, channels and functionality you need to manage all automated and human-led interactions in a simple, efficient way – delighting your customers at every touchpoint.
partnership

Why we started Puzzel.

Puzzel started in Norway in 1998 with a strong ambition: to become Europe's leading cloud contact centre platform.  

From the beginning, we understood that companies want to make every customer interaction a great one. Because in the end, we're all customers looking for a great experience.  

Over time, our contact centre solution evolved into a powerful cloud platform that helps businesses like yours not only deliver great customer experiences but makes it simple for you to do so too.

Fast forward to today, our mission is stronger than ever. We work every day to ensure organisations like yours can focus on what they do best – deliver first-class services to their customers, while empowering their agents at every turn.

Our company values.

With a Nordic Twist

The CX platform
for today and tomorrow.

Your customers’ expectations are always evolving. When it comes to customer experience, the only constant is change. The Puzzel CX platform helps you address today’s customer experience needs but keeps an eye on what’s next, so your organisation is always at the top of its CX game.

83M
Customer interactions
handled by our customers every month
25+
Years of building
world-class CX products
100K
Agents using Puzzel
daily to deliver elevated customer support
50%
Cost reduction
per service request made through our CX platform
1995
The start of Puzzel
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1996
Opening our new office
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1996
The start of Puzzel
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1995
The start of Puzzel
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1996
Opening our new office
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1996
The start of Puzzel
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How it all started.
We hail from Norway – a global leader in innovation, efficiency, and happiness.

Our leadership team.

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Join our team.

Chess players, trained chefs, globetrotters and code geeks - our people are a diverse and inspired bunch who are passionate about delivering the best CX products, services and experiences to your customers. If you think you’d be a good fit, we’d love to hear from you! 

Where to find us
Puzzel offices.

Yes, I'd like to supercharge my customer experience.