About us.

At Puzzel, we fundamentally believe that fantastic customer experiences shouldn’t have to be complicated. This is why we built an ecosystem that helps businesses like yours deliver first-class customer service to every customer.

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Why we started Puzzel.

Puzzel started in Norway in 1998 with a strong ambition: to become Europe's leading provider of CX solutions.

From the beginning, we understood that companies want to make every customer interaction a great one. Because in the end, we're all customers looking for a great experience.

Over time, our contact centre solution evolved into a powerful CX ecosystem that helps businesses like yours not only deliver great customer experiences but makes it simple for you to do so too.

Fast forward to today, our mission is stronger than ever. We work every day to ensure organisations like yours can focus on what they do best – deliver first-class services to their customers, while empowering their agents at every turn.

Built on trust

In every relationship, trust is a core ingredient to make it work. And we believe this applies to companies, too. At Puzzel, we trust each other and give each other the flexibility and opportunities needed to grow, both as a business and individually.

Stronger together

We are nothing without you – our colleagues, customers and partners. That’s why we encourage collaboration in everything we do. With a shared purpose, we pave ways together, making great customer experiences, one interaction at a time.

Stay hungry

As a tech company, we’re always eager to stay ahead of the CX game. We have a continuous hunger to learn new ways, adapt, and improve – ensuring your customers’ expectations are not only met but exceeded.

With a Nordic Twist

The CX ecosystem
for today and tomorrow

Your customers’ expectations are always evolving. When it comes to customer experience, the only constant is change. The Puzzel CX ecosystem helps you address today’s customer experience needs but keeps an eye on what’s next, so your organisation is always at the top of its CX game.

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83M

Customer interactions

handled by our customers every month

25+

Years of building

world-class CX products

100K

Agents using Puzzel

daily to deliver elevated customer support

50%

Cost reduction

per service request made through our CX platform