Platform
The Puzzel CX ecosystem.
Packages
Our packages give you the flexibility to choose the right mix of channels, functionalities and tools.
Our CX ecosystem
The CX ecosystem that empowers your agents and delights your customers.
Individual products.
Contact Centre
Meet your customers where they are and resolve queries, faster.
Self-Service Automation
Boost efficiency and transforms the customer experience.
AI Chatbot
Upgrade your customer experience by easily deploying a chatbot tailored to your brand
Workforce Management
Elevate team performance with simplified workforce management.
Case Management
Manage your customers’ messages in one place.
Enhancing capabilities:
Training Optimisation Sales Intelligence
Industries
Public Sector.
Citizen Services
Transform the citizen experience
Local Government
Modernising citizen services for Local Governments
Public Housing
Delivering elevated tenant experiences
Financial Services.
Banking
Deliver powerful banking experiences for every consumer
Insurance
Build lasting policyholder relationships
Other verticals we support.
Retail
Elevate the shopping experience
Travel & Hospitality
Elevate every journey
Energy & Utilities
Empower your customers
Deliver elevated customer experiences
For your vertical.
Resources:
Ultimate guide to CCaaS Trust Centre
Customers
Resources
Blog.
Blog
The latest in CX solutions, tips and tricks and best practices
Featured content
Forrester study - The Total Economic Impact™ of Puzzel
Reports & Checklists.
Reports
A selection of resources to help CX leaders elevate the customer experience within their organisation.
Checklists & glossaries
Get the blueprint to enhance your CX strategy
Events and webinars.
Webinars
Expert insights for customer experience leaders
About
About us
Partners
Contact us
Help Center
Request quote
Book a demo
Platform.
All items
Platform.
The Puzzel CX ecosystem.
Packages
Our CX ecosystem
Individual products.
Contact Centre
Self-Service Automation
AI Chatbot
Workforce Management
Case Management
Enhancing capabilities:
Training Optimisation Sales Intelligence
Industries.
All items
Industries.
Public Sector.
Citizen Services
Local Government
Public Housing
Financial Services.
Banking
Insurance
Other verticals we support.
Retail
Travel & Hospitality
Energy & Utilities
Resources:
Ultimate guide to CCaaS Trust Centre
Customers.
Resources.
All items
Resources.
Blog.
Blog
Featured content
Reports & Checklists.
Reports
Checklists & glossaries
Events and webinars.
Webinars
About.
All items
About.
About us Partners Contact us Help Center
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Puzzel Partner Programme.

Join hundreds of corporate partners using Puzzel in their portfolio to help their clients deliver exceptional customer experiences and grow their business.

Become a Puzzel Partner
Access the Partner Hub
partners page
partnership

A programme fit for you.

We work with partners of all shapes and sizes from a variety of different backgrounds. Every partner is different, which is why the Puzzel Partner Programme gives you the freedom to be as hands-on or off as you like. 

Our packages are not one-size-fits-all, and you don’t need to commit to selling a certain number of seats or delivering a certain level of return. Each success plan is unique and agreed at the start of the partnership.

Multiple benefits.

Positive commercials
Discounts, incentives, marketing collateral and rebates to excite all areas of your business.
Case Management
Trusted technology
A full cloud platform that’s secure, reliable and scalable for all customer types.
Automation
Create successful end-user campaigns
Work with Puzzel’s Marketing team to leverage our ‘Partner Marketing Portal,’ a one-stop shop for marketing resources to run successful end-user campaigns.
CCaaS
Define our Partner roadmap
Our goal is always to strive for win-win-win. Your Partner Account Manager will work with you to define your goals for the year ahead.
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About us

Young at heart. Strong in heritage.

We engineered one of the first cloud-based contact centre solutions, and today our exceptional team continues to innovate in the world of customer service. Our award-winning solutions are used by businesses across the world – from smaller enterprises to global corporations – to improve customer service, streamline workflows and empower employees. We’re also supported by a strong network of partners who are committed to sharing knowledge and working to help drive business and success.

Learn something new

The latest from our blog

g-cloud 14 public sector
Public Sector

G-Cloud 14: How Puzzel Supports Public Sector with Cloud CX Solutions

ROI on-prem to cloud
Cloud transformation

The ROI of moving from on-premises to the cloud

Forrester TEI study 2024 Puzzel
CX strategy

Key findings from the Forrester TEI study of Puzzel

Frequently asked questions.

What is the Puzzel Partner programme, and how does it work?

The Puzzel Partner programme is a collaborative network where businesses can partner with Puzzel to extend their solutions, reach new customers, and create value together. It involves resellers, system integrators, and technology partners who leverage Puzzel's contact centre solutions to expand their offerings.

What are the benefits of joining the Puzzel Partner programme?

The benefits of joining the programme include:

  • Business Growth: Access to Puzzel's growing customer base and new market opportunities.
  • Revenue Opportunities: Generate revenue by reselling or integrating Puzzel's products.
  • Training and Support: Receive training, marketing materials, and dedicated Partner support.
  • Custom Integrations: Ability to develop custom integrations with Puzzel's APIs.
What types of partnerships are available in the Puzzel Partner programme?

The programme offers the following partnership types:

  • Reseller Partners: Resell Puzzel's contact centre solutions directly to their customers.
  • System Integrator Partners: Implement Puzzel's solutions and integrate them with other enterprise systems.
  • Technology Partners: Integrate their software solutions with Puzzel's platform for added functionality.
How does Puzzel support its partners in driving business growth?

Puzzel supports Partners through:

  • Training and Certification: Partner onboarding and product training to build expertise.
  • Marketing Resources: Co-branded marketing materials and joint campaigns.
  • Sales Enablement: Sales tools, demos, and case studies to help close deals.
  • Dedicated Support: Access to a Partner manager for business and technical guidance.
How can my business apply to become a Puzzel Partner?

To apply, businesses can fill out the contact form on the Partners page with their details and areas of interest. A Puzzel representative will follow up to discuss partnership opportunities.

How can Puzzel Partners ensure seamless integrations and customer satisfaction?

Partners can ensure seamless integrations by leveraging:

  • Puzzel APIs: Build custom integrations using Puzzel's comprehensive APIs.
  • Technical Support: Access Puzzel's technical support team for assistance.
  • Best Practices: Follow implementation guidelines and best practices shared by Puzzel.
How can Puzzel Partners access sales and marketing resources?

Partners can access resources through:

  • Partner Portal: A dedicated online portal with sales and marketing materials.
  • Joint Campaigns: Opportunities to collaborate on joint marketing campaigns.
  • Webinars and Events: Invitations to Puzzel's webinars and industry events.

Yes, I want to lean more about partnering with Puzzel.

Become a Puzzel partner
Contact us