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Elevate every journey with Puzzel for travel and hospitality.

Exceptional customer service can be the difference between a one-time visitor and a loyal guest. Our CX platform has all the tools, channels and functionalities you need to deliver personalised support and seamless journeys, faster.

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Trusted by Europe's customer experience leaders.

The CX platform that is built for today's
guests and travellers.

Your industry is constantly changing and evolving. And so are your customers' expectations. The Puzzel CX Platform helps you address today’s travel experiences and empowers your organisation to deliver faster, personalised service across all channels

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  • Information overload? No more.
    From pre-booking to destination, you can ensure smooth journeys by proactively and contextually delivering information to your travellers. And with co-browsing, make it all the more impactful!

  • Booking changes, quick and easy
    Enable your travellers to modify their bookings from baggage allowance to cancelling reservations using BOT support – with no human support needed. 

  • Efficient support for every traveller
    Reduce time spent on common requests with automation and efficient self-service, so that agents can focus on urgent and complex travel queries

  • Full flexibility for unexpected surges
    Your industry often faces seasonal fluctuations and unexpected surges in demand. Our cloud platform offers the flexibility to scale your operations up or down as needed, ensuring that you always maintain high service levels.



Transform the travel experience with
next-generation technology.

We continuously develop our CX platform drawing from the experience of hundreds of businesses like yours, making sure you’re always a step ahead. Our CX platform lets you inspire and facilitate travel arrangements, for long-lasting relationships built on trust. .

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Reliable support when and wherever your travellers are.

Be the company your travellers can rely on for fast and effective support when the unexpected happens. Our platform lets you proactively engage with your travellers and guests to keep them informed about important information. Send alerts directly to their phones to inform them of travel restrictions, booking information or delays

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Empower your travellers to tailor their own experiences, in their own time.

Give your travellers everything they need to personalise their own journeys. From pre-booking research to the final destination, enable them to easily research destinations, find relevant information, update their bookings or change dates, easily and on the go. Facing unexpected changes? No problem. Offer powerful self-service 24/7, ensuring your guests have the support they need, when they need it, and from anywhere in the world.

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Empowered agents for smoother journeys.

Let self-service solutions like AI chatbots take care of routine queries, freeing up valuable time for your agents. This allows for agents to focus on delivering personalised, in-depth support to urgent and complex queries that can be crucial for turning a trip into a great one. The results? Better productivity, more streamlined operations and smoother journeys

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Simplify your digital transformation.

With more than 25 years of experience building tailored customer service solutions and helping businesses migrate to the cloud – we are the technology partner you can trust to guide and support you on your digital transformation journey. Our cloud solutions are ISO 27001, ISO 27701 and ISO 9001 certified, so you can ensure the highest quality service and security for your customers. 

“Our choice of supplier was driven by the need to meet future customer service needs. Puzzel has since become a cornerstone of our operations, central to our customer service framework.”
Terje Dahl
Nordic Leisure Travel Group (Ving)
Fully integrated in your workflow
A platform that scales with you.
Your customers are always changing. We continuously develop our CX platform drawing from the experience of hundreds of businesses like yours, making sure you’re always a step ahead. Our Contact Centre platform lets you add new features or expand your operations as you grow, easily and simply.

Frequently asked questions.

Join Europe's leading travel and hospitality organisations.