How AI-ready is
your contact centre?

Take our 2-minute survey to find out.

AI is becoming essential in customer service. Leading contact centres are using it to increase efficiency, cut costs, and deliver more personalised experiences. But without a clear strategy, it’s easy to fall behind. Take our AI maturity survey to see where your organisation stands and get tailored insights to help you move forward.

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The AI advantage:
Faster, more efficient support.

AI is changing the game for customer service teams. By automating repetitive tasks and providing actionable insights, it enables faster decision-making, more personalised interactions, and greater operational agility. It helps contact centres scale without adding complexity, allowing your teams to focus on what truly matters: delivering high-quality customer experiences.

How AI-ready is your contact centre?.

AI adoption in customer service is accelerating. Leading CX teams are using it to improve efficiency, reduce costs, and personalise experiences. Without a clear AI strategy, it’s easy to fall behind. Take our AI maturity survey to find out where your organisation stands and get tailored insights to help you take the next steps.

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Calculate your potential savings.

Discover how much you could save by moving to a cloud-based solution. Our ROI Calculator gives you a clear picture of the financial benefits, helping you make a confident, data-driven decision. 

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Where is your contact centre on the AI maturity curve?

Every contact centre is on its own AI journey. Knowing your AI maturity level helps you make better decisions, spot opportunities, and get more from your investments. At Puzzel, we define five key stages:

  1. AI Beginners: Exploring AI but not yet embedded.
  2. AI Adopters: Testing tools in limited areas.
  3. AI Practitioners: Embedding AI across workflows.
  4. AI Advancers: AI is core to CX strategy.
  5. AI Visionaries: Leading with proactive, predictive AI.
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💡 Learn more about the five stages of AI maturity in this blog post: Where does your contact centre fall on the AI maturity curve?

 

Get your results, just minutes after
taking the survey.

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Practical next steps you can actually use.

Your score is just the beginning. Based on your results, you’ll receive tailored recommendations, helpful resources, and practical next steps designed specifically for your contact centre’s current stage.

Why CX leaders across Europe are prioritising AI.

We recently surveyed 1,505 CX leaders across Europe. Here’s what they told us:

65%
see AI as essential for reducing agent burnout
77%
see AI as essential for delivering personalised experiences
68%
believe AI-driven conversational analytics will be critical for improving CX
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Why assess your AI maturity with Puzzel.

At Puzzel, we've helped hundreds of businesses successfully implement AI to simplify and improve their customer service. Our AI Maturity Assessment is specifically built for contact centres, giving you an easy-to-understand picture of your current situation and clear, manageable next steps—without unnecessary complexity.

Future-proof your contact centre with powerful AI solutions.

Frequently asked questions

What is the AI maturity assessment?
The AI Maturity assessment is a short online survey designed to help contact centres understand their current level of AI adoption. Based on your responses, you’ll receive a clear AI maturity score and tailored recommendations to help you plan your next steps.
Why should I assess my contact centre’s AI maturity?
Assessing your AI maturity helps you benchmark your progress, identify opportunities for improvement, and build a practical strategy for using AI in customer service. It’s a simple way to take stock of where you are, and where you could go next.
What are the five stages of AI maturity in contact centres?

The five stages are:

  1. AI Beginners – Exploring AI, but not yet using it operationally
  2. AI Adopters – Testing AI in limited areas
  3. AI Practitioners – Embedding AI across workflows
  4. AI Advancers – AI is core to the CX strategy
  5. AI Visionaries – Using predictive AI to deliver proactive, personalised service
What is AI in a contact centre?
AI in a contact centre refers to the use of artificial intelligence technologies—like chatbots, virtual agents, speech analytics, and machine learning—to automate tasks, assist agents, personalise customer experiences, and improve operational efficiency.
What is conversational AI in contact centres?
Conversational AI refers to AI systems that understand, process, and respond to customer messages in a natural, human-like way—whether via chat, email, or voice. It powers tools like virtual agents and intelligent chatbots to improve customer engagement.