How Spar Nord uses Conversational Intelligence to
coach teams and
ensure compliance
Discover how one of Denmark’s leading banks is transforming customer service with Conversational Intelligence (CI).
Today’s contact centres are expected to do more with less—meet rising customer demands, maintain strict compliance, and continually coach agents to deliver better outcomes. So how do forward-thinking organisations manage it all?
In this exclusive webinar, we’ll take you inside Spar Nord’s customer service strategy to show how they’ve embedded Conversation Intelligence across their operations to improve coaching, enhance compliance, and streamline communication.
You’ll hear directly about their implementation journey—what strategic drivers led them to invest in CI, how they rolled it out, and what results they’ve seen so far.
Here's the agenda:
10.00-10.05: Welcome and introduction by Daniel Dalegaard10.00-10.20: AI in FSI: We'll cover the most typical issues within financial contact centres by Daniel Dalegaard
10.20-10.45: How Spar Nord uses Conversational Intelligence to coach teams and ensure compliance by Jeppe Balslev and Kim Kirkeby from Spar Nord
10.45-10.55: Demo by Jesper Jønsson
10.55-11.00: Wrap up and practical info by Daniel Dalegaard
Join us to gain practical insights and inspiration for your own CI journey. Whether you're just getting started or looking to optimise an existing setup, you’ll walk away with actionable ideas you can apply right away.
Conversational Intelligence for the financial industry
Real insights. Real impact.
For financial services.
Financial services teams handle high-stakes conversations every day.
Conversational Intelligence helps you analyse these interactions at scale, reduce admin, and support compliance, while giving agents the insights they need to improve communication, build empathy, and deliver clearer customer experiences over time.