Real insights. Real impact.
For financial services.
Financial services teams handle high-stakes conversations every day.
Conversational Intelligence helps you analyse these interactions at scale, reduce admin, and support compliance, while giving agents the insights they need to improve communication, build empathy, and deliver clearer customer experiences over time.
The results speak for themselves.
Built for the real-world demands of
financial services.



Handle sensitive interactions with confidence,
powered by AI.
Your contact centre handles some of the most sensitive conversations in the industry, from claims disputes to customers in financial distress. Puzzel’s Conversational Intelligence helps you improve those interactions at scale, using AI-powered insight to support agents, streamline operations, and protect customer trust.
"Conversational Intelligence helped qualify initiatives
leading to substantial benefits on contact centre reductions for 2024."
Rasmus Brummer
Sales and Customer Service Director at Telmore

Improve efficiency without cutting corners.
Financial services contact centres are under pressure to serve more customers, across more channels, with fewer resources. Conversational Intelligence helps you work smarter by automating manual tasks, reducing manual admin, and surfacing coaching opportunities, so your team can stay focused on what matters most.
40%
Increase in CSAT
25%
Reduction in contact centre costs
30%
Improvement in customer retention
The technologies behind Puzzel's
Conversational Analytics.

Natural Language Processing (NLP)
Uncover insights effortlessly.
Puzzel Conversational Analytics uses NLP to unlock the full value of every conversation. Through machine learning techniques like classification and sentiment analysis, NLP interprets data from the ASR engine, delivering actionable insights that enhance call handling and service quality.

Automated Speech Recognition (ASR)
Turn speech into text.
Puzzel’s proprietary ASR technology turns spoken language into accurate, readable text. This essential technology powers a suite of tools that extract insights from every conversation, driving smarter decision-making and more efficient call handling.

Generative AI
AI-powered insights.
Generative AI quickly summarises customer conversations, highlighting key trends, issues, and opportunities. By automatically identifying areas for improvement, it empowers agents to optimise interactions, boost performance, and drive both customer satisfaction and operational efficiency.
Conversational Intelligence: Real success stories.
Discover how businesses are achieving greater efficiency, better call handling, and cost savings with Conversational Intelligence.
-
Telmore
Saving 400+ hours a month through automated call analysis.
With 80 agents handling plenty of calls, Danish telecom provider Telmore turned to Conversational Intelligence to automate call tagging. The result? Over 400 hours saved each month, improved call quality, and more time for meaningful customer conversations. -
Sparebanken Sør
New CSAT record of 92% after implementing Puzzel.
Norwegian savings bank Sparebanken Sør transformed their customer service with Puzzel’s contact centre platform. The result? Increased efficiency, higher employee satisfaction, and a record-breaking CSAT of 92%. -
JFM
62% boost in customer satisfaction with AI-powered insights.
JFM uses Conversational Intelligence to improve call quality and build more empathetic conversations. By analysing tone and sentiment, they’ve standardised best practices — leading to a 62% increase in CSAT

Security and compliance you can trust.
Conversational Intelligence is built to support GDPR, with privacy by design, full data encryption, and processing audits based on the ISAE3000 standard. We work with ISO-certified suppliers and enforce strict security controls like MFA, data minimisation, and audit logging, so FS&I teams stay compliant and in control of sensitive customer data.
Trusted by Europe's Customer Experience leaders.

Real insight. Real impact. Built for financial services.
Start improving customer conversations and contact centre performance today.

Get more value with Puzzel’s complete Ecosystem.
Puzzel Conversational Intelligence is part of the Puzzel CX ecosystem—an all-in-one solution designed to optimise every aspect of your contact centre. From AI-powered analytics to seamless omnichannel support, Puzzel empowers your team to elevate customer experiences and drive operational efficiency.
Frequently asked questions.
It automatically transcribes, tags, and summarises conversations using AI, saving time on manual QA and helping managers identify trends, blockers and coaching needs faster.
See Puzzel Conversational Intelligence in action.
Yes, I’d like to elevate my conversations with AI-powered insights.