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Conversational Intelligence

Real insights. Real impact.
For financial services. 

Financial services teams handle high-stakes conversations every day.

Conversational Intelligence helps you analyse these interactions at scalereduce adminand support compliance, while giving agents the insights they need to improve communication, build empathy, and deliver clearer customer experiences over time.

The results speak for themselves.

62%
Increase in CSAT
25%
Reduction in contact centre costs
44%
Improvement in customer retention

Built for the real-world demands of
financial services.

Handle sensitive interactions with confidence,
powered by AI.

Your contact centre handles some of the most sensitive conversations in the industry, from claims disputes to customers in financial distress. Puzzel’s Conversational Intelligence helps you improve those interactions at scale, using AI-powered insight to support agents, streamline operations, and protect customer trust.

"Conversational Intelligence helped qualify initiatives
leading to substantial benefits on contact centre reductions for 2024."

Rasmus Brummer
Sales and Customer Service Director at Telmore

D2D-Asset 3sda@2x

Improve efficiency without cutting corners.

Financial services contact centres are under pressure to serve more customers, across more channels, with fewer resources. Conversational Intelligence helps you work smarter by automating manual tasks, reducing manual admin, and surfacing coaching opportunities, so your team can stay focused on what matters most. 

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Telmore
Customer wins

Telmore successfully saved 400+ hours a month 

Learn how Telmore is using automated call tagging and capitalising on customer insights.

40%

Increase in CSAT

25%

Reduction in contact centre costs

30%

Improvement in customer retention

The technologies behind Puzzel's
Conversational Analytics.

Personalise-interactions

Natural Language Processing (NLP)

Uncover insights effortlessly.

Puzzel Conversational Analytics uses NLP to unlock the full value of every conversation. Through machine learning techniques like classification and sentiment analysis, NLP interprets data from the ASR engine, delivering actionable insights that enhance call handling and service quality.  

Puzzel's AI voicebot

Automated Speech Recognition (ASR)

Turn speech into text.

Puzzel’s proprietary ASR technology turns spoken language into accurate, readable text. This essential technology powers a suite of tools that extract insights from every conversation, driving smarter decision-making and more efficient call handling.

SupWiz Voicechat

Generative AI

AI-powered insights.

Generative AI quickly summarises customer conversations, highlighting key trends, issues, and opportunities. By automatically identifying areas for improvement, it empowers agents to optimise interactions, boost performance, and drive both customer satisfaction and operational efficiency.

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Trusted by Europe's Customer Experience leaders.

conversational ai

Real insight. Real impact. Built for financial services.

Start improving customer conversations and contact centre performance today. 

hero-optimisation-1

Get more value with Puzzel’s complete Ecosystem.

Puzzel Conversational Intelligence is part of the Puzzel CX ecosystem—an all-in-one solution designed to optimise every aspect of your contact centre. From AI-powered analytics to seamless omnichannel support, Puzzel empowers your team to elevate customer experiences and drive operational efficiency.

Frequently asked questions.

Elevate your interactions

See Puzzel Conversational Intelligence in action.

Yes, I’d like to elevate my conversations with AI-powered insights.