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Elevate '26:
A new season for smarter CX. 

Spring is a natural moment to reset, refresh priorities, and look ahead - and Elevate 2026 builds on that feeling with a theme centred on fresh ideas, practical insight, and a renewed approach to customer experience.  

The next Elevate starts in
12 March 2026
Stockholm | Copenhagen | Oslo | Amsterdam | London
The next Elevate starts in

Elevate '26 is coming to a city near you.

Across five cities, Elevate brings CX leaders together to reflect on what’s working, explore what’s changing, and share new ways to deliver service that feels simple, personal, and human. 

More than 1,100 CX leaders joined last year’s Elevate events. This year, we’re bringing that same practical, community-focused energy into a new season of learning and preparation.

A new season of CX innovation.

 

Elevate 2026 is built for leaders who want to work smarter, remove friction, and strengthen the foundations their teams rely on. Inspired by the idea of a spring reset, the event gives you space to sense-check your CX setup, clear out what’s slowing you down, and prepare for the busy months ahead. Whether your organisation faces summer peak periods or year-round demand, this is your moment to make sure your processes, insights, and support structures are ready for what’s next. 

Smarter CX

Highlights

Last year’s Elevate events drew in more than 1,100 CX leaders for practical insight and open conversation. Many used the time to step back, sense-check their plans, and learn from peers. This year, we’re raising the bar with an even stronger focus on clarity, preparation, and the foundations teams need for the months ahead.

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Trends

A fresh look at AI and human expertise.

AI continues to shape contact centres, but using it well requires clarity and the right approach. At Elevate, you’ll get a practical view of how AI can support teams without adding unnecessary complexity. You’ll hear how organisations are using AI to reduce manual effort, improve quality and consistency, support agents in real time, and make better decisions based on clearer insights - all while creating service that feels more personal and human.

Key themes for 2026.

At Elevate ‘26, every talk, panel, and workshop presents a unique opportunity to gain valuable insights that will fuel your growth for years to come. Join CX experts and industry peers as we cover:
  
Top CX trends | Using AI and automation | Empowering agents | What's next for the contact centre industry 

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Trend #3

Empowering agents

AI is transforming customer service, and at Elevate '25, you'll learn how to harness its potential. From AI-powered agents to generative AI, discover how it can empower your agents. Some text about agent happiness.

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What's next for the industry

The contact centre landscape is evolving rapidly, and businesses that fail to adapt risk falling behind.  Together, we’ll uncover what’s next. Hear from CX experts and industry peers as we explore new technologies and their transformative impact on customer experience.

Here's what past event attendees have to say

“It was a gamechanger! Sign me up for next year’s. It was refreshing to hear other leaders share similar concerns, and the topics were well-considered
Testimonial - 1 (1)
Elevate '24 attendee
CX Director