22 April 2026 · 12:00
London, United Kingdom
Elevate '26: A new season for smarter CX
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What to expect at
Elevate '26 in London

Spring is a time to reset, refresh, and look ahead - and Elevate 2026 is built around that idea. This half-day event brings UK CX leaders together to explore what's changing in customer experience, and how teams are preparing for the year ahead.

Elevate gives you a chance to step back from day-to-day pressure and focus on what truly needs attention. Whether your priorities are improving data quality, reinforcing agent support, or preparing for rising demand, you'll find guidance that help you feel ready for what comes next.

A fresh look at UK contact centre strategy

Elevate UK brings together contact centre and CX leaders, practitioners, and innovators from across the region to share experiences, compare challenges, and gather useful ideas you can put into action right away. You'll hear how organisations just like yours are rethinking their approach to customer and agent experience, and delivering service that feels more personal and human.

Stay tuned for our speaker line-up coming soon.

Katie Stabler
Katie Stabler
Founder & CX Director, CULTIVATE
Alastair
Alastair Gilchrist
Chief Technology Officer, NRLA
Afra 3
Afra Koers-Hartkamp
Global Business Solutions Manager, Radisson
Frederic-1
Frederic Laziou
CEO, Puzzel
Reece
Reece Marsden
Head of Services, Glide UK
Dan A
Dan Allen
Deputy Director - Member Services, NRLA

What's on at Elevate in London

A half-day event from 12:00-17:00, including lunch, refreshments and networking opportunities.

The event will focus on tackling the most pressing issues for contact centre and CX leaders in the UK. Expect lively debate and discussion around:

  • The CX trends shaping 2026 and beyond and what they mean for you
  • How AI is being used today to reduce effort, without adding complexity
  • Practical ways to support and empower agents
  • How to prepare for peak seasons and shifting customer needs
  • What UK organisations are doing to stay resilient and adaptable

Full agenda details will be released soon.

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Shape the future of CX at Elevate '26

Customer expectations are changing, and AI is at the heart of it all. Join us in London for Elevate ‘25, where we’ll dive into the biggest CX trends, explore real-world AI strategies, and share insights to help you stay ahead. Connect with industry experts, network with peers, and walk away with practical takeaways to elevate your customer experience.

Here's what previous participants have to say

Professional from start to finish! It was stimulating to hear other leaders share similar concerns, and the topics were well thought out
Testimonial - 1 (1)
Elevate '24 attendee
CX Director
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