Every AI decision in your contact centre is shaping trust, cost, and compliance.

Faster responses, lower costs, fewer people needed. But also data nobody's mapped and compliance gaps that surface too late. The upside is real – so is the exposure.

Join Puzzel and guest speaker Kate Leggett, VP, Principal Analyst at Forrester, on 15 October at 10:00–10:50 CEST for an exclusive, live-only look at where AI in customer service is paying off, and where it's exposing you. Kate has spent over a decade advising CX and CRM leaders on strategy, governance, and ROI, and her research regularly features in The Wall Street Journal, Forbes, and CRM Magazine.

New Forrester data shows the scale of the shift already under way: 41% of leaders report a productivity lift from AI, and 34% report improved customer experience. Data privacy and security remain the single biggest barrier to going further.

We'll cover:

• Where AI is delivering real productivity and CX gains
• Why data privacy and security are the barrier most leaders can't get past
• How to align your AI strategy to business outcomes, not just tech
• What a responsible, secure AI framework actually looks like

Reserve your spot. The upside is real – make sure you're the one who captures it.