Platform
The Puzzel CX ecosystem.
Packages
Our packages give you the flexibility to choose the right mix of channels, functionalities and tools.
Our CX ecosystem
The CX ecosystem that empowers your agents and delights your customers.
Individual products.
Contact Centre
Meet your customers where they are and resolve queries, faster.
Self-Service Automation
Boost efficiency and transforms the customer experience.
AI Chatbot
Upgrade your customer experience by easily deploying a chatbot tailored to your brand
Workforce Management
Elevate team performance with simplified workforce management.
Case Management
Manage your customers’ messages in one place.
Enhancing capabilities:
Training Optimisation Sales Intelligence
Industries
Public Sector.
Citizen Services
Transform the citizen experience
Local Government
Modernising citizen services for Local Governments
Public Housing
Delivering elevated tenant experiences
Financial Services.
Banking
Deliver powerful banking experiences for every consumer
Insurance
Build lasting policyholder relationships
Other verticals we support.
Retail
Elevate the shopping experience
Travel & Hospitality
Elevate every journey
Energy & Utilities
Empower your customers
Deliver elevated customer experiences
For your vertical.
Resources:
Ultimate guide to CCaaS Trust Centre
Customers
Resources
Blog.
Blog
The latest in CX solutions, tips and tricks and best practices
Featured content
Forrester study - The Total Economic Impact™ of Puzzel
Reports & Checklists.
Reports
A selection of resources to help CX leaders elevate the customer experience within their organisation.
Checklists & glossaries
Get the blueprint to enhance your CX strategy
Events and webinars.
Webinars
Expert insights for customer experience leaders
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About us
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Platform.
All items
Platform.
The Puzzel CX ecosystem.
Packages
Our CX ecosystem
Individual products.
Contact Centre
Self-Service Automation
AI Chatbot
Workforce Management
Case Management
Enhancing capabilities:
Training Optimisation Sales Intelligence
Industries.
All items
Industries.
Public Sector.
Citizen Services
Local Government
Public Housing
Financial Services.
Banking
Insurance
Other verticals we support.
Retail
Travel & Hospitality
Energy & Utilities
Resources:
Ultimate guide to CCaaS Trust Centre
Customers.
Resources.
All items
Resources.
Blog.
Blog
Featured content
Reports & Checklists.
Reports
Checklists & glossaries
Events and webinars.
Webinars
About.
All items
About.
About us Partners Contact us Help Center
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Danish Norwegian Swedish
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The Contact Centre solution for delighting your customers.

Meet your customers where they are and resolve queries, faster. Our Contact Centre solution empowers your agents to deliver first-class customer support in the right channel, elevating every conversation.

Schedule a demo
Request a quote
Contact Centre Software

Trusted by Europe's Customer Experience leaders.

technology
Simplify your technology
Say goodbye to complex solutions that will slow you down. Puzzel Contact Centre offers a flexible system that gets you up to speed and lets you add new features as you grow.
team performance
Elevate team performance
Equip managers and agents with a modern CX platform that increases their productivity and empowers them to deliver support your customers love, all from a single interface.
resolce queries
Resolve customer queries. Faster.
Make it simple for your customers to reach you via the best channel to get their queries resolved quickly. And when needed, guide them from self-service to live conversation.
channel optimisation

Channel Optimisation

Meet your customers where they are.

Customer expectations are higher than ever. Our mission is to ensure you have the right tools to exceed them. The Puzzel Contact Centre solution lets you create consistent customer journeys and meet your customers in the best channel for their query – whether it’s email, web, SMS, voice or social media. Plus, with a single interface and AI-enhanced tools, your agents have all they need to deliver quick, personalised responses. 

Key features.

Control Centre
Empower your managers with a centralised solution that allows them to configure and manage all contact centre operations. From a single dashboard, they'll have access to the information and insights needed to optimise the contact centre’s performance, in real-time.
Learn more
CCaaS
Omni-Channel Routing
Create a consistent user experience across all channels for your agents and customers alike. Let your customers connect with you on their favourite channels, ensuring they’re always connected with an agent who has the right skills and knowledge to solve their queries.
Omnichannel customer service
Agent Workspace
Boost your agents’ productivity with a single dashboard that centralises all customer interactions and tools needed to resolve their queries more efficiently. The Agent Workspace gathers information from several sources, including integrations, enabling them to provide personalised support, faster. Plus, the dashboard is customisable, letting them use a setup of their choice, easily and simply.
Learn more
contact centre agent
Agent Assist
Transform your customer support by equipping your agents with AI-powered insights, in real-time. Agent Assist provides automated customer sentiment and response recommendations, empowering your agents to deliver empathic and personalised support, faster. The result? Reduced resolution times and improved customer satisfaction.
agent assist AI assistant
Reporting
Get actionable insights with our combined dashboard and customisable reporting tools, designed to inform decision-making and strategy refinement.
Learn more
partnership

Optimise your contact centre
with powerful add-ons.

Explore some of our extended capabilities and learn how these can enhance your contact centre operations.

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Unlock your team's potential with the Puzzel CX ecosystem.

Puzzel Contact Centre is part of the Puzzel CX Ecosystem which combines Contact Centre as a Service with Self-Service Automation capabilities. This helps you consolidate all your contact centre technologies in a single platform, so you can focus on what matters most – providing delightful customer experiences, regardless of channel. 

Puzzel CX Ecosystem
Fully integrated in your workflow
A platform that scales with you.
Your customers are always changing. We continuously develop our CX platform drawing from the experience of hundreds of businesses like yours, making sure you’re always a step ahead. Our Contact Centre platform lets you add new features or expand your operations as you grow, easily and simply.
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The latest from our blog.

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Public Sector

G-Cloud 14: How Puzzel Supports Public Sector with Cloud CX Solutions

ROI on-prem to cloud
Cloud transformation

The ROI of moving from on-premises to the cloud

Forrester TEI study 2024 Puzzel
CX strategy

Key findings from the Forrester TEI study of Puzzel

Frequently asked questions.

What is the Puzzel Contact Centre Solution, and how does it work?

The Puzzel Contact Centre Solution is a flexible and scalable cloud-based contact centre platform that helps businesses manage customer interactions across multiple channels, including voice, email, chat, and social media. The solution is designed to enhance customer experience and improve agent productivity through intelligent routing, workflow automation, and real-time analytics. 

What is a cloud contact centre solution?

A cloud contact centre solution is a digital customer service platform enabling businesses to manage multi-channel customer interactions efficiently, enhancing customer service and support. Cloud contact centres usually include several channels, such as voice, email, SMS, video, chat, and social media.

How does Puzzel help improve customer satisfaction?

The solution improves customer satisfaction by ensuring customers are routed to the right agent quickly using intelligent routing. It also enables customers to interact through their preferred channels and leverages analytics to identify issues and trends in customer behavior. 

How can the Puzzel Contact Centre Solution increase productivity?

Puzzel increases productivity through automation and integration features that streamline agent workflows. Key features include: 

  • Automated task management for prioritizing inquiries. 
  • Unified interfaces for agents, reducing time switching between applications. 
  • Integration with CRM systems for seamless information access. 
What are the main benefits of using the Puzzel platform?

The main benefits include: 

  • Flexibility: The solution is customizable for businesses of various sizes and industries. 
  • Scalability: Easily scales up or down based on business needs. 
  • Omnichannel capabilities: Manages interactions across multiple channels from a unified platform. 
  • Analytics and Reporting: Provides real-time data insights to improve decision-making. 
  • Seamless Integrations: Integrates with popular business tools and CRM systems. 

Yes, I want my customer care Norwegian style.

Puzzel Contact Centre is part of the Puzzel CX platform which combines Contact Centre as a Service with Self-Service Automation capabilities. This helps you consolidate all your contact centre technologies in a single platform, so you can focus on what matters most – providing delightful customer experiences, regardless of channel

Case Management
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