To all products

Unlock your team's potential with smarter insights.

Stay on top of your contact centre goals effortlessly. Quickly and easily uncover the insights you need on agent performance and track progress in one user-friendly space.

Contact Centre-1

Trusted by Europe's customer experience leaders.

Drive success with simple performance management.

Keep track of your progress. Easily set up, view, and track your workforce’s progress against set goals and KPIs, in one place. Monitor individual agent performance so you can provide effective coaching and support as needed to keep your team motivated and your organisation on course. 

agent performance

Boost your agents' performance.

Keep your agents motivated and on track by viewing their performance in a visualised dashboard. Spot trends and test new ideas by comparing different periods. When needed, offer training and support to keep your team empowered in their everyday tasks.

make changes in real-time

Intelligent insights at your fingertips.

Save time on complex reports and give managers an easy way to set up, view, and track team performance against KPIs. Create time-bound goals at the agent, user group, queue, and channel levels. Easily understand how agents are performing and make informed decisions to drive success, keeping you on top of your contact centre efforts.


Simplify the complex.

Keep track of your team’s performance in a simple, user-friendly dashboard, reducing the complexities of switching between systems and searching through complex reports. 

Features of Performance Management.

Set goals
Define goals and create unlimited KPIs.
call flow management
Agent performance
Measure and visualise agent performance.
skill-based routing
Different metrics
Set user groups, queues and channels against goals.
Reporting ticketing
Data comparison
Capture trends through period comparisons.
make real-time adjustments
Empower your contact centre with the Puzzel CX Platform.

Performance Management is an add-on to the Puzzel Contact Centre, which is integrated in the Puzzel CX Platform. The Puzzel CX Platform combines Contact Centre as a Service with Self-Service Automation capabilities. This helps you consolidate all your contact centre technologies in a single platform, so you can focus on what matters most – providing delightful customer experiences, regardless of channel 

Frequently asked questions.

Yes, I'd like to supercharge my organisation's customer experience with Puzzel.

Explore how Performance Management can work for Puzzel Contact Centre to enhance your organisation's operations.