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Elevate your CX with customer feedback.

Know how your customers feel about your services. Easily set up, collect and analyse customer feedback with intuitive surveys in a user-friendly solution. Gain insights to make informed decisions and elevate your customer experience.

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Trusted by Europe's customer experience leaders.

Collect customer feedback
you can act on
.

Understand how customers feel after every interaction. Quickly set up and create customer surveys in minutes, automatically sending them after interactions in any channel. Choose from templates such as NPS or CSAT, or customise your own. Gather feedback and easily view insights in one user-friendly dashboard with clear visualisations, enabling you to make informed decisions to elevate your CX strategy effortlessly. 

agent performance

Understand customer feedback with an easy-to-use dashboard.

Make it simple to understand how your customers feel about your services. Reduce the number of integrations, technical adoption and sign-ins with a single interface to gather and analyse customer feedback easily and efficiently.
 

make changes in real-time

Save time setting up customer surveys.

Collecting customer feedback shouldn’t be complicated. Give managers an easy way to set up surveys and view customer feedback, saving valuable time and effort. Choose from preset templates such as NPS or CSAT, or create custom surveys in an easy-to-use survey designer. And, consolidate reports from various systems for easy access to key insights, improving overall user experience effortlessly.

performance

Turn customer feedback into actionable strategies.

No more collecting data from different places and spending hours making sense of it. Easily capture accurate customer feedback and analyse it using visualisations to identify what is (and isn’t) working. Use these insights to make informed decisions to enhance your CX strategy, so you can elevate the overall customer experience. 

Features of Customer Insight.

customer survey

Survey designer

Choose the best survey for your purpose.

  • Select from a range of preset templates such as NPS, CSAT, CES, PMF
  • Create and customise surveys including adding your own logo
  • Set up hyper-personalised surveys with merge fields to address customers by name and include interaction-specific details
  • Apply conditional logic for dynamic survey flows.
  • Test surveys before deployment
  • Support for multiple languages.
customer feedback survey

Analytics

Easily identify customer trends and act on them.

  • Analyse responses over time and gather feedback for all questions and respondents.
  • Clear snapshot of key performance metrics including visualisation and word clouds for each survey type (CSAT, NPS, CES, PMF)
  • Apply filters for detailed insights
  • Identify trends over time
  • Monitor changes in customer experience improvements 
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Empower your contact centre with the Puzzel CX Platform.

Customer Insight is an add-on to the Puzzel Contact Centre, which is integrated in the Puzzel CX Platform. The Puzzel CX Platform combines Contact Centre as a Service with Self-Service Automation capabilities. This helps you consolidate all your contact centre technologies in a single platform, so you can focus on what matters most – providing delightful customer experiences, regardless of channel 

Frequently asked questions.

Yes, I'd like to supercharge my organisation's customer experience with Puzzel.

Explore how Customer Insight can work for Puzzel Contact Centre to enhance your organisation's operations.