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Category: remote working

Category: remote working

Hybrid working has become the norm for contact centres across the UK. But maintaining a healthy work-life balance while working from home still has its challenges.

Blog

Achieving work-life balance in the hybrid contact centre

“We could see the Puzzel platform would be future-proof for us.” – Rasmus Wåhlander, Group Service Owner at Atea

Blog

Atea unifies its international IT service desks with Puzzel

White Paper

The UK Contact Centre Decision-Maker’s Guide 2022

Customer story 19th January 2022

TieTa Case Study

Puzzel CEO Frederic Laziou presents a keynote speech on the power of hybrid experiences.

Blog

The power of hybrid experiences

Puzzel has released an exciting new product and an array of new features to support contact centres as they take on new post-pandemic challenges.

Blog

Q3 Product Release: New tools for post-pandemic customer service

GC Business Finance secured its telephone payments with Puzzel and PCI Pal.

Press Release 12th August 2021

PCI Pal and Puzzel secure telephone payments for GC Business Finance

GC Business Finance secured its telephone payments with Puzzel and PCI Pal.

Blog

Customer Story: GC Business Finance finds secure solution for home-based agents

A woman smiles and waves to her colleagues on a laptop while hybrid working.

Blog

Hybrid Working: The opportunities and obstacles for contact centres

If insurance uses Puzzel's cloud contact centre solution.

Blog

Insurance provider If tackles Covid-19 demand with cloud-based customer service

A contact centre agent video chats with a customer.

Press Release 20th May 2021

Puzzel launches video plus screen sharing to enhance customer experience

A contact centre agent video chats with a customer.

Blog

Video: The new channel for smarter customer experiences

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