Helping you get back to what really matters

Puzzel gives you your time back, freeing you to focus on what really matters. We’re here to give you the space to excel, joining you on the journey as you continuously improve the way you serve your customers.

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Beyond Digital First | Making your overall contact strategy work

This guide encourages you to think beyond the current trend for ‘digital first’ engagement and develop a full contact strategy that optimises live assistance, self-service and proactive customer service.

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NEWS

Puzzel acquires S2 Communications

Exciting news! Puzzel has required S2 communications. By embedding S2’s technology into the Puzzel customer service platform, your brand will be able to deliver a cohesive customer experience across all touchpoints – providing the contact centre and sales agents with one platform.

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CX story

Support in a sticky situation

With Puzzel, Dan’s investment provider can co-browse with Dan, making complex web tasks easy. An agent can help him get a refund without seeing any sensitive information like his password or payment details. With the money back in his account, not a moment too soon, Dan can get back to what really matters.

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Customer Care – the Nordic way

We hail from Norway – a global leader in innovation, efficiency, and happiness. That’s why when it comes to your customer service, we believe every moment matters – in your customer journey, in your contact centre, and in your experience with us.

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Always innovating

We keep up with the latest CX and technology trends so you don’t have to. We’re continuously developing our solutions and creating new products and features to keep you ahead of the curve and your competition.

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They don’t call us Puzzel for nothing

Our flexible software can integrate with almost any third-party app, solution or device – just ask! From CRMs to workforce management, knowledgebases and secure payment systems, we’re ready to help you expand your solution and scale your capabilities.

Browse the Puzzel Marketplace

Master the online customer journey

Puzzel Digital Engagement enables you to deliver customer service and buying experiences for the digital world. You could halve your service request costs by improving the uptake of self-service channels.

Discover Digital Engagement

The best customer service providers use Puzzel

Every day, more than 1,100 organisations across 40 countries use our software to deliver smart customer experiences.

Meet our customers

90%

of customer cases
resolved on first contact

4%

reduction in
call abandonment

50%

cost reduction per service request

85%

reduction in
response times

“It wouldn’t have been possible without Puzzel”

“Our resolution time decreased from five days to three. It wouldn’t have been possible if we didn’t have Puzzel’s omni-channel solution in place!”

Luke Sambridge, Head of Customer Strategy & Experience

“Makes life so much easier”

“Multi selecting out of adherence events is brilliant and a feature I hadn’t thought of but makes life so much easier.”

Josh Kirkbride, Resource Planner at Simply Business

“Great service by a great company!”

“Puzzel’s omni-channel solution is great for companies that appreciate innovation, efficiency and reliability. At TieTa, we use Puzzel’s telephony and ticketing solution, which has resulted in increased agent efficiency through Automatic Call Distributor (ACD) and skill-based routing, as well as contact prioritisation. It’s loved by agents because it’s modern, very user friendly and intuitive. Puzzel offers a fantastic range of customisable reports that you can tailor to your business requirements and their team is always available for support.”

Risto Proosa, Operations Director at TieTa

“Everything is smoother now…”

“system has helped. It means there are shorter wait times and more happy people and solutions provided,” Jordan said.”

Jordan Patel, Customer Service and Sales Manager at Newstel

“Great team and great support”

“Great team and great support. Always willing to listen and explore ideas with you and also share their experience to help you shape your services.”

Matthew Phillips, Assistant Director of Housing at Newlon Housing Trust

“Delivering world-class customer service”

“We were looking for a solution that combined the flexibility and scalability necessary to make changes and respond quickly to changing client requirements. Skills-based routing of calls was essential to delivering world-class customer service.”

Sasha Memedovic, Head of Service Delivery at fm24

“Puzzel allowed us to have multiple users dealing with all incoming enquiries.”

“These ranged from course enquiries, directions to the three campuses, to funding enquiries.”

Declan Fallon, Glasgow Clyde College

Make customer service your competitive advantage

Helping you get back to what really matters

Beyond Digital First | Making your overall contact strategy work

Puzzel acquires S2 Communications

Support in a sticky situation

Customer Care – the Nordic way

Always innovating

They don’t call us Puzzel for nothing

Master the online customer journey

The best customer service providers use Puzzel

Every day, more than 1,100 organisations across 40 countries use our software to deliver smart customer experiences.

“It wouldn’t have been possible without Puzzel”

“Makes life so much easier”

“Great service by a great company!”

“Everything is smoother now…”

“Great team and great support”

“Delivering world-class customer service”

“Puzzel allowed us to have multiple users dealing with all incoming enquiries.”

A leading CCaaS innovator in Europe

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