• Connected experiences
  • Empowered employees
  • Delighted customers
  • Passionate leaders
  • Dedicated partners

When every moment matters

Happy agents make happy customers

When it comes to service and support, customer experience comes down to Agent Experience.

All you need in one easy-to-use,
native cloud application

  • Omnichannel Platform
    Optimised for customer experience and agent engagement
  • Perfect for remote workforces
    Our infrastructure is scalable, flexible and secure
  • Customisable unified application
    Provides a streamlined, single view of all your customer interactions

Trusted by leading businesses

luke sambridgeaffinity water

“It wouldn’t have been possible without Puzzel”

“Our resolution time decreased from five days to three. It wouldn’t have been possible if we didn’t have Puzzel’s omni-channel solution in place!”

Luke Sambridge, Head of Customer Strategy & Experience

Josh Kirkbride photoSimply Business logo

“Makes life so much easier”

“Multi selecting out of adherence events is brilliant and a feature I hadn’t thought of but makes life so much easier.”

Josh Kirkbride, Resource Planner at Simply Business

“Great service by a great company!”

“Puzzel’s omni-channel solution is great for companies that appreciate innovation, efficiency and reliability. At TieTa, we use Puzzel’s telephony and ticketing solution, which has resulted in increased agent efficiency through Automatic Call Distributor (ACD) and skill-based routing, as well as contact prioritisation. It’s loved by agents because it’s modern, very user friendly and intuitive. Puzzel offers a fantastic range of customisable reports that you can tailor to your business requirements and their team is always available for support.”

Risto Proosa, Operations Director at TieTa

“Great team and great support”

“Great team and great support. Always willing to listen and explore ideas with you and also share their experience to help you shape your services.”

Matthew Phillips, Assistant Director of Housing at Newlon Housing Trust

FM24 logo

“Delivering world-class customer service”

“We were looking for a solution that combined the flexibility and scalability necessary to make changes and respond quickly to changing client requirements. Skills-based routing of calls was essential to delivering world-class customer service.”

Sasha Memedovic, Head of Service Delivery at fm24

“Puzzel allowed us to have multiple users dealing with all incoming enquiries.”

“These ranged from course enquiries, directions to the three campuses, to funding enquiries.”

Declan Fallon, Glasgow Clyde College

Gartner


Recognised by Gartner, Inc as a Challenger in the Magic Quadrant for European CCaaS for five consecutive years.

Frost & Sullivan

Recognised by Frost & Sullivan as a Top 3 CCaaS provider for Europe.

Engage, Delight and Inspire

Which package is right for you?

Engage

Includes Voice + ONE other digital channel of your choice

Engage your customers and your team with essential tools for a omnichannel experience supported with an array of must-have features.

Delight

Includes Voice + TWO other digital channels of your choice

Delight your customers and your team with advanced tools for full omnichannel experience enhanced with AI and automation features.

Inspire

Includes Voice + ALL other digital channels

Inspire your customers and your team with the ultimate tools for a complete omnichannel experience enhanced with AI and powerful workforce management.

Design

Create your own customer service solution

Let’s talk

Puzzel Marketplace

Seamlessly integrated

Puzzel supports customer choice. Puzzel Marketplace offers out-of-the-box integrations and upgrades to enhance your customer service system, allowing your Puzzel customer service solution to grow with your business

Experience Puzzel

Speak to an expert

Hi, I’m James!

We’ll be in touch within 24 hours to arrange your demo. We’ll show you the benefits of our software and how we can help to improve your customer service.

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