Name: Puzzel United Kingdom
Address: 2-6 Boundary Row, London, SE1 8HP, UK
Telephone: +44 333 300 0066

Reach your customers in the ‘anywhere’ world

Deliver personalised customer journeys with live and self-service experiences – all in a single solution.

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Your customers live in a hybrid world.
It’s time your customer service caught up.

Puzzel provides all the tools you need to deliver exceptional customer experiences and grow your business. Connect with customers on their favourite channels, build advanced self-service experiences with AI, and optimise your team’s performance to increase efficiency and sales – all in our easy-to-use, cloud-native platform.

Innovation

Choose the package that’s right for you

We’ve been busy creating some exciting new packages to introduce a more straightforward approach to customer service, calibrated for current trends in customer behaviour and a changing industry landscape.

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BLOG

How to put your customer first, second, third and fourth

Putting the customer first, in simple terms, means valuing the needs and expectations of your customer ahead of anything and everything else. But putting the customer first isn’t a strategy – it’s a culture! Read our blog for our top picks of customer-centric organisations and our tips for adopting a culture with the customer at its core.

Report

We’re on the Radar!

Puzzel has been named a leading innovator in Frost & Sullivan’s 2021 European CCaaS Radar report. The Frost Radar ranks the top-performing cloud contact centre providers in Europe on innovation and growth. To find out more about the analysis and why Puzzel should be on your radar, download the full report.

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Always innovating

We keep up with the latest CX and technology trends so you don’t have to. We’re continuously developing our solutions and creating new products and features to keep you ahead of the curve and your competition.

See what’s new

CCaaS that grows with your business

Our flexible software can integrate with almost any third-party app, solution or device – just ask! From CRMs to workforce management, knowledgebases and secure payment systems, we’re ready to help you expand your solution and scale your capabilities.

Browse the Puzzel Marketplace

Increase sales and conversion

Transform your contact centre from a cost centre into a profit centre with Digital Engagement. By engaging customers at the right time, with the right offer, our customers have increased conversions by 35% and achieved a 5x reduction in cart abandonment rates.

Discover Digital Engagement

Customer Care – the Nordic way

We hail from Norway – a global leader in innovation, efficiency, and happiness. That’s why when it comes to your customer service, we believe every moment matters – in your customer journey, in your contact centre, and in your experience with us.

Learn about us

The best customer service providers use Puzzel

Every day, more than 1,100 organisations across 40 countries use our software to deliver smart customer experiences.

Meet our customers

90%

of customer cases
resolved on first contact

reduction in
call abandonment

50%

cost reduction per service request

85%

reduction in
response times

“It wouldn’t have been possible without Puzzel”

“Our resolution time decreased from five days to three. It wouldn’t have been possible if we didn’t have Puzzel’s omni-channel solution in place!”

Luke Sambridge, Head of Customer Strategy & Experience

“Makes life so much easier”

“Multi selecting out of adherence events is brilliant and a feature I hadn’t thought of but makes life so much easier.”

Josh Kirkbride, Resource Planner at Simply Business

“Great service by a great company!”

“Puzzel’s omni-channel solution is great for companies that appreciate innovation, efficiency and reliability. At TieTa, we use Puzzel’s telephony and ticketing solution, which has resulted in increased agent efficiency through Automatic Call Distributor (ACD) and skill-based routing, as well as contact prioritisation. It’s loved by agents because it’s modern, very user friendly and intuitive. Puzzel offers a fantastic range of customisable reports that you can tailor to your business requirements and their team is always available for support.”

Risto Proosa, Operations Director at TieTa

“Everything is smoother now…”

“system has helped. It means there are shorter wait times and more happy people and solutions provided,” Jordan said.”

Jordan Patel, Customer Service and Sales Manager at Newstel

“Great team and great support”

“Great team and great support. Always willing to listen and explore ideas with you and also share their experience to help you shape your services.”

Matthew Phillips, Assistant Director of Housing at Newlon Housing Trust

“Delivering world-class customer service”

“We were looking for a solution that combined the flexibility and scalability necessary to make changes and respond quickly to changing client requirements. Skills-based routing of calls was essential to delivering world-class customer service.”

Sasha Memedovic, Head of Service Delivery at fm24

“Puzzel allowed us to have multiple users dealing with all incoming enquiries.”

“These ranged from course enquiries, directions to the three campuses, to funding enquiries.”

Declan Fallon, Glasgow Clyde College