“It wouldn’t have been possible without Puzzel”

“Our resolution time decreased from five days to three. It wouldn’t have been possible if we didn’t have Puzzel’s omni-channel solution in place!”

Luke Sambridge, Head of Customer Strategy & Experience

“Makes life so much easier”

“Multi selecting out of adherence events is brilliant and a feature I hadn’t thought of but makes life so much easier.”

Josh Kirkbride, Resource Planner at Simply Business

“Everything is smoother now…”

“system has helped. It means there are shorter wait times and more happy people and solutions provided,” Jordan said.”

Jordan Patel, Customer Service and Sales Manager at Newstel

“Great team and great support”

“Great team and great support. Always willing to listen and explore ideas with you and also share their experience to help you shape your services.”

Matthew Phillips, Assistant Director of Housing at Newlon Housing Trust

“By far the biggest benefit of using the Puzzel contact centre solution is its flexibility and scalability, essential to supporting us during a period of tremendous growth and change. The transparency of the system and the visibility it provides puts us in complete control of our day-to-day contact centre operations. Thanks to Puzzel, we have a carefully tailored solution that brings operational and business agility to the contact centre.”

Senior Planning & MI Manager, Business Support at Ombudsman Services

“I can’t imagine how we would deal with 100,000 emails if we didn’t have Puzzel’s system.”

“We can produce a history of all enquiries, establish rules for managing incoming voice calls, chats and emails, and have it all integrated in the one solution. I can’t imagine how we would deal with 100,000 emails if we didn’t have Puzzel’s system.”

Tommy Kolling, Head of Customer Service at Bauhaus

“Our customers can choose the channel that fits them best”

“All channels are important to us.  We operate in multiple channels so that our customers can choose the channel that fits them best.”

Satu Edelman, Development Manager of Contact Centre Solutions at If

“Firstly, we’ve become much more agile in terms of being able to make necessary changes to the system. That’s been crucial during the current energy crisis, letting us flexibly and quickly change our staffing set-up with the Puzzel system, for example. Setting up new agents used to be cumbersome and time-consuming, but now I can do it myself in a matter of moments. The same applies if new voicemail messages or other changes need to be made.”

Pernille Storgaard, Senior Director at Norlys