Puzzel Smart
Chatbot Solution

Automate your sales and customer service in every digital customer journey

Grow your revenue 24/7 with Puzzel Smart Chatbots

Using the latest in advanced chatbot technology, Puzzel Smart Chatbot now supports every stage of the digital customer journey. Puzzel Smart Chatbot is a contextual conversational AI chatbot with the same tools as a live agent, which means it can assist in both sales and customer service 24/7, and at scale.

Why Sales and Contact Centre’s choose Puzzel Smart Chatbots 

  • Save time and resources
    Puzzel Smart Chatbot takes care of routine, repetitive tasks so your agents don’t have to – and transfers seamlessly to a live agent when needed.
  • Automated sales support
    Use our Smart Chatbot for upselling, tailored offers and assisting with checkouts to cut down on cart abandons.
  • A contextual AI chatbot
    Our Smart Chatbot reacts to customer behaviour and value, choosing the best workflow at every stage of the digital customer journey.
  • Multilingual customer experience
    Bonjour! Hallå! Puzzel Smart Chatbot’s Natural Language Understanding (NLU) supports all major languages from around the world.

Smart Chatbots for Contact Centres

Solve simple customer requests, quickly and conveniently

Puzzel Smart Chatbot provides 24/7 automated customer service on your website. It can be trained to answer frequently asked questions (FAQs) and handle routine service tasks, reducing service costs and freeing up your agents to focus on more complex enquiries.

See Puzzel Smart Chatbot as a valuable co-worker

Our Smart Chatbot can pre-process customer queries before handing them over to a live agent, reducing your handling time by up to 70%. It can ask for required information or assist the customer with simple processes like logging in before involving a live agent.

Improve customers uptake of self-service channels

With more customers able to successfully self-serve on your website, you can reduce call volumes, improve customer satisfaction and cut your cost per service request by half.

If the case needs a human touch, Puzzel Smart Chatbot can seamlessly transfer the customer to a live agent and bring them up to speed with any important information already gathered.

Smart Chatbots for Sales and Marketing

Capture leads 24/7

Never miss another lead-capture opportunity. Our Smart Chatbot keeps collecting leads outside of your working hours to be processed later. It can even direct website visitors to any existing lead forms and assist them in filling out their details.

Treat our Smart Chatbot as a sales assistant

Let our Smart Chatbot take care of upsell opportunities for you, offering customers relevant products and services based on their digital behaviour and value. It can even offer a discount when needed to complete a sale, dramatically reducing cart abandonment.


Visual bot trainer

Bot Trainer Admin
Our powerful and visual bot configurator enables you to easily create dialogue flows, train your Smart Chatbot to understand customer intent and track its performance.

Powerful collaboration tools
Puzzel Smart Chatbot can navigate with your customers, highlight key areas of your website and assist with complex processes like filling in a form. It can even show videos and perform demos to interest and engage with your customers.

Multilingual Natural Language Understanding (NLU)
Many businesses operate in several different countries with a wide variety of language requirements. Our Smart Chatbot’s NLU supports all major languages for an optimised and multilingual customer experience.

Trusted by award-winning businesses 

With an increase of conversion with 26%, email reduction with 40% and a 70% reduced handling time thanks to the chatbot who pre-process dialogs before handing over to a human we are more than happy. We can now provide accurate personal service at all levels, especially to our 1.2 million loyalty members who choose to use digital channels.” 

Chérie Dahlin Customer Service Manager at Granngården 

Discover more about Puzzel Smart Chatbot

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