Automate your sales and customer service in every digital customer journey
Using the latest in advanced chatbot technology, Puzzel Smart Chatbot now supports every stage of the digital customer journey. Puzzel Smart Chatbot is a contextual conversational AI chatbot with the same tools as a live agent, which means it can assist in both sales and customer service 24/7, and at scale.
Never miss another lead-capture opportunity. Our Smart Chatbot keeps collecting leads outside of your working hours to be processed later. It can even direct website visitors to any existing lead forms and assist them in filling out their details.
Let our Smart Chatbot take care of upsell opportunities for you, offering customers relevant products and services based on their digital behaviour and value. It can even offer a discount when needed to complete a sale, dramatically reducing cart abandonment.
Bot Trainer Admin
Our powerful and visual bot configurator enables you to easily create dialogue flows, train your Smart Chatbot to understand customer intent and track its performance.
Powerful collaboration tools
Puzzel Smart Chatbot can navigate with your customers, highlight key areas of your website and assist with complex processes like filling in a form. It can even show videos and perform demos to interest and engage with your customers.
Multilingual Natural Language Understanding (NLU)
Many businesses operate in several different countries with a wide variety of language requirements. Our Smart Chatbot’s NLU supports all major languages for an optimised and multilingual customer experience.
“With an increase of conversion with 26%, email reduction with 40% and a 70% reduced handling time thanks to the chatbot who pre-process dialogs before handing over to a human we are more than happy. We can now provide accurate personal service at all levels, especially to our 1.2 million loyalty members who choose to use digital channels.”
Chérie Dahlin Customer Service Manager at Granngården
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