How Conversational Intelligence turns conversations into insight

Every day, contact centres handle hundreds (sometimes thousands) of customer interactions. But many of those conversations are never reviewed. They sit in transcripts, get lost in systems, or are simply forgotten. 

That’s where AI-powered solutions like Conversational Intelligence can make a difference. 

In this short, practical webinar, you’ll see how Puzzel’s latest AI-powered solution automatically transcribes, tags, and summarises customer interactions, helping teams save time, reduce admin, and uncover insights that lead to better service. 

You’ll learn how it works, what kind of results teams are seeing already, and how it could benefit your contact centre. 

What to expect: 

• A quick intro to Conversational Intelligence and why it matters (Raïsa Van Olden, Product Marketing Director, Puzzel) 

• Live product demo (JesperJønsson, Director Product AI, Puzzel) 

• Customer story: From customer centre to strategic advisor with DSB 

• Q&A with the team 

Whether you're just exploring AI or actively looking for ways to improve efficiency, this session will give you a clear, practical view of what Conversational Intelligence can do.