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Category: UX

Category: UX

Puzzel’s easy-to-use, intuitive contact centre solution has reduced DFDS' customer handling headaches and saved the company valuable time for its customers.

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Puzzel blows wind into the sails of DFDS’ customer handling

DFDS is a Danish international shipping and ferry company.

Customer story 6th April 2022

DFDS Case Study

A screenshot of Puzzel Dashboard.

Blog

Q1 Product Release: Introducing Dashboard & Real-time Reporting

A man smiles as he sticks sticky notes on a whiteboard. He is conducting research for UX design.

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What is UX Design?

A woman smiles in front of a teal background.

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Improve your Agent Experience to transform your contact centre

A young man with dark hair smiles and crosses his arms. Above him are the letters AX for Agent Experience.

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How to create the Agent Experience your customer experience needs

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Why poor AX is holding back your contact centre CX

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Agent Experience: What it is and why it’s key to creating happier customers

Blog-image-puzzel-Mobile-Customer-Service

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Do You Have A Mobile Customer Service Strategy?

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Stress Free IVR – Is Such A Thing Possible?