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Delivering customer service through SMS

How can you impress your busy customers on the go?

With SMS, you can deliver fast service straight to your customers’ phones. More personal than email and more convenient and cost effective than voice, you can save on time and money while building closer, more resilient relationships. 

SMS survey 
Follow-up customer service calls with automated SMS messages prompting callers to rate their service and provide customer feedback for agents 

Engaging campaigns  
Design and deliver SMS campaigns to proactively reach out to customers and start two-way interactions 

Memorable numbers 
Take advantage of shortcode SMS numbers to help your customers get in touch and to track mobile conversations 

Fast responses
Use standardised message templates to communicate with customers, sending predefined alerts, notifications or reminders

The benefits of SMS

  • Manage your SMS interactions alongside enquiries from all other channels within our unified Agent Application 
  • We offer powerful analytics tools to help you measure SMS performance, track customer engagement and improve customer experience 
  • You can turn SMS surveys on and off as needed and allow customers to unsubscribe 
  • Our intelligent queuing and routing algorithm ensures SMS enquiries are always handled by the first available agent with the highest skills 
  • Our cloud contact centre solution allows your agents to work from anywhere, at any time, and is always improving to make sure you’re using the best tech

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