It offers endless possibilities – from mass communication to personalised customer interactions and automated messaging via smart bots and rule-based solutions. Puzzel can deliver SMS to virtually anywhere in the world.
98% of people read any SMS they receive on their mobile within minutes.
If a response is requested, up to 45% respond within just 90 seconds.
“It wouldn’t have been possible without Puzzel”
“Our resolution time decreased from five days to three. It wouldn’t have been possible if we didn’t have Puzzel’s omni-channel solution in place!”
Luke Sambridge, Head of Customer Strategy & Experience
“Great service by a great company!”
“Puzzel’s omni-channel solution is great for companies that appreciate innovation, efficiency and reliability. At MYJAR, we use Puzzel’s telephony and ticketing solution, which has resulted in increased agent efficiency through Automatic Call Distributor (ACD) and skill-based routing, as well as contact prioritisation. It’s loved by agents because it’s modern, very user friendly and intuitive. Puzzel offers a fantastic range of customisable reports that you can tailor to your business requirements and their team is always available for support.”
Risto Proosa, Operations Director at MYJAR
“Great team and great support”
“Great team and great support. Always willing to listen and explore ideas with you and also share their experience to help you shape your services.”
Matthew Phillips, Assistant Director of Housing at Newlon Housing Trust
“We have been a delighted customer of Puzzel for over 10 years”
“With the continued R&D there is always something new to add to an already wide range of features ensuring that communicating with our customer remains seamless. With their great reporting facility, managing your staff, your customer contacts and your workload has never been easier. The support team are friendly and reliable with a real personal touch, ensuring that we have a cloud-based solution that is always up and running.”
Leigh Jansen, Head of Customer Care and Operations at Figleaves
“Puzzel allowed us to have multiple users dealing with all incoming enquiries.”
“These ranged from course enquiries, directions to the three campuses, to funding enquiries.”
Declan Fallon, Glasgow Clyde College