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Category: Call Volumes

Category: Call Volumes

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Unlocking seamless customer experiences with JYSK

A screenshot of Puzzel's new dashboard.

Press Release 2nd March 2022

Puzzel launches new dashboard for visualising real-time contact centre performance

A man stands in an empty room, with no staff available to answer customer calls.

Blog

Solve Covid staff shortages with Digital Engagement

A photo of Torben Glock next to a quote that says: "Puzzel's contact centre solution is both reliable and intuitive".

Blog

Danish councils support residents with digital hotline powered by Puzzel

JYSK believes it can always do things a little better and become even bigger – and with Puzzel’s cloud-based contact centre solution it can do just that.

Blog

JYSK Netherlands streamlines customer service and increases agility with Puzzel

Two girls walk down a high street carrying shopping bags.

Blog

The four Ps of preparing for seasonal demand

Aller media

Blog

Customer story: How magazine giant Aller media turned crisis into success

A man smiles as he sits at a computer. WFM can help you improve your Agent Experience through more effective resource management.

Blog

Three ways Workforce Management (WFM) can reduce agent attrition

Blog

New horizons for resource planning

If insurance uses Puzzel's cloud contact centre solution.

Blog

Insurance provider If tackles Covid-19 demand with cloud-based customer service

reducing call volumes

Blog

Ringing the changes: the art of reducing call volumes