Become a digital-first contact centre
Most customer journeys start online, which means omni-channel Contact Centres need to have the right tools for an efficient channel strategy. This is where Puzzel Digital Engagement ties it all together:
1. Direct customers to the most efficient channel based on their intent, value and your current capacity
2. Free up your resources by automating transactional conversations with our Smart Chatbots
3. Easily clear up any customer confusion by using advanced digital collaboration tools such as video calls and screen sharing
Through better channel management, our customers are able to resolve 90% of enquiries on first contact and have reduced their service costs by up to 50%.