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Category: Voice

Category: Voice

Webinar 28th February 2023

Digital voice technology: the key to unlocking success

Customer story 21st June 2022

Bauhaus Case Study

A woman speaks to a voice bot on her mobile phone. She is wearing a white beanie.

Blog

Improve your IVR experience with Puzzel Voice Bot

Sergel is a leading credit management agency based in Stockholm, Sweden.

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Sergel future-proofs its business with the Puzzel Customer Service Platform

Aller media

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Customer story: How magazine giant Aller media turned crisis into success

If insurance uses Puzzel's cloud contact centre solution.

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Insurance provider If tackles Covid-19 demand with cloud-based customer service

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Technology guide for multi-skilled agents in contact centres

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How to manage Average Handle Time in Multi-Channel Contact Centres

Customer story 15th June 2016

Clarion Housing Case Study

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The art of the possible: DTMF in the call centre

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The debate continues: AHT or First Call Resolution?

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Speech Analytics: Using the Voice of the Customer to Improve Service Experience