Newsroom

Latest press coverage and media resources from Puzzel

We love talking about contact centres and customer service

For comment, interviews, case studies, guest speaker invitations or information on our latest products and campaigns, please contact our press office at media@puzzel.com or reach out on social media.

Our spokespeople

Frederic Laziou

CEO

Frederic Laziou is our chief Puzzeler and an experienced international SaaS leader. He has more than 20 years’ experience in the Information & Communications Technology (ICT) and contact centre industries and is a passionate advocate for digital transformation, growth and customer success.

Thomas Rødseth

Chief Technology Officer

Thomas Rødseth leads our busy product team and is responsible for building and developing our innovative cloud solutions. With more than 25 years’ experience in the SaaS and telecoms industry, he is a sought after expert in network engineering, AI and automation, and the future of customer interactions.

Jonathan Allan

Chief Marketing Officer

Jonathan Allan has over two decades’ experience working for leading technology brands across EMEA and APAC. He is passionate about customer experience and digital transformation, and regularly speaks about CX trends, the evolution of the contact centre, and empathy in customer service.

Emma Skygebjerg

Director of WFM

Emma Skygebjerg is specialist in workforce management. She has over 23 years of experience in the technology industry and can speak widely on the benefits of WFM, the trends shaping the industry, how contact centres can improve agent experience, and the importance of work-life balance.

Rob Wiles

Partner Channel Director

Rob Wiles manages our global partner ecosystem. He’s worked in the contact centre and unified communications market for over 20 years and is an experienced speaker on integrations, digitisation of the contact centre, and building technology partnerships and alliances.

Jamie MacSween

Director of Customer Success

Jamie MacSween ensures everything we do at Puzzel is focused on our customers and their success. He has more than 20 years of experience in business management and specialises in customer engagement and loyalty. He’s also our guru on ticketing solutions and case management.

Puzzel in the media

About Puzzel

Puzzel is the leading European Contact Centre as a Service (CCaaS) provider. Our award-winning Customer Service Platform consists of three fully integrated, cloud-based solutions, including an omnichannel and AI-enabled Contact Centre, advanced email and Ticketing, and Workforce Management, which are easy to use, quick to set up and scalable for contact centres of all sizes. Customers can also customise the platform with dozens of third-party integrations available through the Puzzel Marketplace. Puzzel was recognised as a Challenger in the 2019 Gartner Magic Quadrant report for Contact Centre as a Service in Western Europe and ranked in the top three European CCaaS providers for 2020 by Frost & Sullivan. Based in Norway, and with offices across Scandinavia, Europe, the UK and Asia, Puzzel works with more than 1,000 customers across 40 different countries, helping businesses achieve success beyond voice, connected experiences and deeper employee engagement.

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