Newsroom

Latest press coverage and media resources from Puzzel

We love talking about contact centres and customer service

For comment, interviews, case studies, guest speaker invitations or information on our latest products and campaigns, please contact our press office at media@puzzel.com or reach out on social media.

Our spokespeople

Frederic Laziou

CEO

Frederic Laziou is our chief Puzzeler and an experienced international SaaS leader. He has more than 20 years’ experience in the Information & Communications Technology (ICT) and contact centre industries and is a passionate advocate for digital transformation, growth and customer success.

Thomas Rødseth

Chief Technology Officer

Thomas Rødseth leads our busy product team and is responsible for building and developing our innovative cloud solutions. With more than 25 years’ experience in the SaaS and telecoms industry, he is a sought after expert in network engineering, AI and automation, and the future of customer interactions.

Jonathan Allan

Chief Marketing Officer

Jonathan Allan has over two decades’ experience working for leading technology brands across EMEA and APAC. He is passionate about customer experience and digital transformation, and regularly speaks about CX trends, the evolution of the contact centre, and empathy in customer service.

Alberta Bosco

Product Marketing Director

Alberta is a product marketer and technology evangelist with 15 years’ experience launching and developing SaaS products in EMEA and APAC across different markets, including augmented analytics, infrastructure automation, cloud and security.

Jamie MacSween

Director of Customer Success

Jamie MacSween ensures everything we do at Puzzel is focused on our customers and their success. He has more than 20 years of experience in business management and specialises in customer engagement and loyalty. He’s also our guru on ticketing solutions and case management.

Puzzel in the media

About Puzzel

Puzzel is the leading European provider of cloud contact centre solutions. Every day, more than 1,100 organisations across 40 countries use our software to deliver smart customer experiences, blending the powers of people and technology to serve customers efficiently, effectively and with empathy. The Puzzel Platform enables organisations to create rich journeys for their customers, with a mix of live and self-service experiences that give people the freedom to choose when, where and how they get help. Artificial intelligence is harnessed at every touchpoint to automate tasks, provide insight, and personalise service and support. Puzzel also includes a suite productivity and planning tools to empower managers and agents to reach their goals and continuously improve performance. With 20+ years of experience in the industry, Puzzel is the CCaaS provider organisations trust when every moment matters.