Elevating CX to New Heights

The event for Contact Centre leaders looking to
transform their operations in the age of AI

May 14 | Central Hall Westminster | London

Register now

In the age of AI, staying ahead isn’t just an advantage—it’s a necessity. Elevate ’24 is your gateway to leading the way, remaining competitive and elevating CX to new heights. Discover the transformative power of AI, build lasting relationships with industry peers and get actionable insights to re-energise your Contact Centre strategy. Join us in London as CX leaders come together to shape the future of customer service.

Re-energise your contact centre strategy

Elevate ’24 is where you’ll get front-row seats to the ever-changing world of CX. Harness the transformative power of AI and turn your Contact Centre into a beacon of innovation. Walk away with a clear plan and actionable insights that you can implement immediately to drive success in the age of AI.

Empower your agents with AI

Learn about strategies and tools that augment your agents’ skills, boost their productivity and help them focus on what they do best—delivering exceptional customer experiences. Witness firsthand the potential of a workforce strengthened by AI. Transform every customer interaction into an unforgettable experience and set the standard for excellence.

Build relationships that last

Elevate ’24 isn’t just about learning; it’s about connecting. Meet industry peers and connect with contact centre leaders facing the same challenges as you. Engage in insightful discussions, participate in hands-on workshops and turn every handshake into a lasting partnership. Elevate ’24 is where contact centre leaders stay ahead of what’s next!

Key themes

At Elevate ’24, every talk, panel, and workshop is an opportunity to harvest insights that will fuel your growth for years to come. Join our panel of CX experts and your industry peers as we explore AI’s transformative impact on customer experience. You’ll hear about:

Actionable Strategies

To help elevate your organisation’s CX.

Harnessing AI & automation

And embracing the future of the contact centre.

Empowering agents

To deliver world-class customer experience.

What’s next for contact centres

The latest trends impacting our industry.

Take a proactive step towards the future of your contact centre.

Join us at Elevate ’24 and rise to new heights in Customer Experience. Reserve your spot today and be part of the evolution.

12:00 – 12:50

Registration and networking lunch

12:50 – 13:00

Welcome and introduction

Roland Green

CTO at Puzzel

13:00 – 13:45

The state of customer and agent experience in 2024

Martin Hill-Wilson

Owner at Brainfood Consulting

13:45 – 14.00


14:00 – 14:20

AI in the CX org: from aspirational to practical with Puzzel


Thomas Rødseth

CTO at Puzzel

14:20 – 15:00

Panel discussion: on AI in practice

Martin Teasdale

Founder & Host at Get out of Wrap

Kim Sektnan

Resource Planning Manager at Affinity Water

15:00 – 15.15


15:15 – 15:45

Demo: see Puzzel in action

15:45 – 16:15

Customer story: hear from your peers

16:15 – 16:30

Wrap-up and key takeaways


Event close



Elevate ‘24 is a leading contact centre conference taking place at Central Hall Westminster, Storey’s Gate, London SW1H 9NH. The event is specifically designed for contact centre leaders who are looking to stay ahead of the curve and transform their strategies in the age of AI.

Elevate ’24 is a free event designed to bring valuable insights, inspiration, and knowledge to participants without any financial burden. We believe in making education and learning accessible to everyone, which is why there is no registration fee required to join the event. So, mark your calendar and get ready to elevate your skills and knowledge at Elevate ’24 without any cost!

Elevate ‘24 will take place in-person in May 2024 at various locations in Europe. Join us live in Oslo on May 2, Stockholm on May 3, Copenhagen on May 7, London on May 14, or Manchester on May 16.

To ensure you’re always in the know about the latest event details and announcements for Elevate ’24, we’ve got a few options for you: 

Email notifications: Once you have registered for Elevate ’24, we’ll send you regular updates and important announcements right to your inbox!

Event website: Keep an eagle eye on the official Elevate ’24 event website. We’ll be posting all the latest news, schedules, and important information there for your convenience.

Social media: Follow us on LinkedIn and stay up to date with exciting updates, sneak peeks, and event highlights!

To reserve your spot at Elevate ’24 in London, simply click on the “Register now” button. Spaces are strictly limited, so reserve your spot today!