Engage. Delight. Inspire.

What does your journey look like?

Choose the package that’s right for you

Choosing the right solution for your contact centre shouldn’t be complicated, so we’ve created three new packages with you, your employees and your customers top of mind. If you’re looking for something truly bespoke, you can also build your own!

Each package has our industry-leading native cloud Customer Service Platform at its heart and is designed to grow and adapt with your needs. Whether you’re just beginning your journey or looking to take the next big step, which will you choose?

Engage

Includes Voice + ONE other digital channel of your choice

Engage your customers and your team with the essential tools for your contact centre.

  • Omnichannel routing
  • 360° view of customer interactions
  • Voice standard, including softphone and IVR
  • Basic CRM integration
  • Call flow tool read only
  • API access

Delight

Includes Voice + TWO other digital channels of your choice

Delight your customers and your team with advanced tools for your contact centre.

  • Omnichannel routing
  • 360° view of customer interactions
  • Voice advanced, including standard features + silent monitoring, callback and recording
  • E-mail case management
    * Only applicable if e-mail is selected as a channel
  • Basic CRM integration
  • Call flow tool
  • API access
  • E-mail and SMS campaigns

Inspire

Includes Voice + ALL other digital channels

Inspire your customers and your team with the essential tools for your omnichannel contact centre experience.

  • Omnichannel routing
  • 360° view of customer interactions
  • Voice advanced, including standard features + silent monitoring, callback and 12 months’ recording
  • E-mail case management
  • Basic CRM integration
  • Call flow tool
  • API access
  • E-mail and SMS campaigns
  • AI-powered knowledgebase
  • Advanced Agent Assist

Design

Create your own customer service solution

Let’s talk

Upgrade your solution for superior customer service, employee engagement and support.

  • Extended hours support
  • Switchboard
  • 24/7 Support
  • Salesforce / MS Dynamics integration
  • Survey
  • Dialler
  • Raw data
  • Live Share and Screen Share
  • Voice transcriptions
  • WFM

Experience Puzzel

Book your FREE demo.

Hi, I’m James!

We’ll be in touch within 24 hours to arrange your demo. In 30 minutes we’ll show you the benefits of our software and how we can help to improve your customer service.

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+44 333 300 0066

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