CX ecosystem
The Puzzel CX ecosystem.
Our CX ecosystem
The CX ecosystem that empowers your agents and delights your customers.
Integrations
Streamline your operations
Packages
Our packages give you the flexibility to choose the right mix of channels, functionalities and tools.
Individual products.
Contact Centre
Meet your customers where they are and resolve queries, faster.
Virtual Agent Suite
Suite of chat, voice and email AI agent
Conversational Intelligence
Smarter conversations. Powered by AI.
Case Management
All messages in one place.
Workforce Management
Elevate team performance with simplified WFM.
Knowledge Management
Structured knowledge. Accurate conversations.
Quality Management
Smarter QA. Less admin. Better conversations
💡How AI-ready is your Contact Centre?
Take the AI Maturity Curve survey
Customers
Industries we serve.
Retail
Travel & Hospitality
Public Sector
Housing
Local Government
Energy & Utilities
Banking
Insurance
Customers.
Success stories
Find out how organisations like yours are delivering award-winning customer service
Resources
Blog.
Blog
The latest in CX solutions, tips and tricks and best practices
Featured content
Forrester study - The Total Economic Impact™ of Puzzel
Reports & Checklists.
Reports
CX leader resources
ROI calculator
Agent Productivity
ROI calculator
Move to the Cloud
Content spotlight
Hear from over 1,500 CX leaders on how they're tackling challenges, trends, and opportunities shaping CX in 2025 and beyond
Events and webinars.
Webinars
Expert insights for customer experience leaders
Featured webinar
How Spar Nord uses Conversational Intelligence to coach teams and ensure compliance
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Partners
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Help Centre
Careers
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CX ecosystem.
All items
CX ecosystem.
The Puzzel CX ecosystem.
Our CX ecosystem
Integrations
Packages
Individual products.
Contact Centre
Virtual Agent Suite
Conversational Intelligence
Case Management
Workforce Management
Knowledge Management
Quality Management
💡How AI-ready is your Contact Centre?
Take the AI Maturity Curve survey
Customers.
All items
Customers.
Industries we serve.
Retail
Travel & Hospitality
Public Sector
Housing
Local Government
Energy & Utilities
Banking
Insurance
Customers.
Success stories
Resources.
All items
Resources.
Blog.
Blog
Featured content
Reports & Checklists.
Reports
ROI calculator
ROI calculator
Content spotlight
Events and webinars.
Webinars
Featured webinar
About.
All items
About.
About us Partners Contact us Help Centre Careers
en
Danish Norwegian Swedish
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Our CX packages.
Our packages give you the flexibility to choose the right mix of channels, functionalities and tools to deliver great customer experiences, in every conversation.
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Join 1000s of CX leaders
Who give us 5* reviews
Reduce team costs
Average of 5% each day

Find the best package for your CX operations

Resolve 1
Resolve
Start with the essentials for your contact centre by focusing on resolving customer problems by phone.
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Impress 1
Impress
Impress your customers by providing agents with automated support during live interactions so that they have the right tools to deliver the best customer experience.
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Power 1
Power
Improve customer satisfaction by providing agents with automated suggested answers during live interactions and by helping managers to give personalised training to agents and effectively staff the contact centre.
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