Everything you need for
world-class customer service

Puzzel enables you to deliver exceptional experiences for your customers by
combining technology and people to create lifelong relationships.

The Puzzel Customer Engagement Platform

At Puzzel, we believe that better tools pave the way for exceptional conversations. Elevate your customer experience effortlessly with our award-winning cloud contact centre software, designed to cater to both contact centre essentials and the most innovative CX solutions. Embrace the ultimate customer and employee experience with Puzzel. Say hello to better tools, say hello to better conversations. 

Puzzel Contact Centre

Anchored by Puzzel Contact Centre, our cloud-native omnichannel solution empowers businesses to manage customer interactions across all channels. Advanced agent-assist maximises agents’ productivity, while data analytics equips managers with valuable insights to optimise contact centre performance, enabling quicker and more empathic resolutions for customers. 

Puzzel Digital Engagement

Puzzel Digital Engagement bridges the gap between the contact centre and your website and apps. It enhances productivity and efficiency by proactively connecting with customers throughout their digital journeys across all your contact channels, including chatbots.

Puzzel WFM

Puzzel WFM enables contact centres to accurately forecast demand and generate instant schedules optimised to deliver the highest service levels for your customers, the best experience for your agents, and the lowest operational cost for your business.

Puzzel Quality Assurance

Whilst Puzzel Quality Assurance allows managers to evaluate customer interactions, gain actionable insights, and provide personalised coaching, increasing productivity by 285%. 

Puzzel Sales Intelligence

Puzzel Sales Intelligence optimises both outbound and inbound sales processes, elevating productivity and delivering a seamless, cohesive experience across all touchpoints. 

For our customers

Help centre

Need help with your Puzzel solution? Visit our Help Centre to submit a service ticket or live chat with our friendly support team. You can also browse our latest release notes, user guides, product sheets, API documentation and FAQs.


Become a master of your solution at our Puzzel Academy. It’s packed full of interactive eLearning courses, activities and downloadable resources to help you onboard, up-skill and track your professional training.


Discover the latest third-party apps and integrations available to expand and enrich your contact centre solution. Browse dozens of add-ons, including CRM solutions, Microsoft Teams, AI tools, insights and services.