Puzzel enables you to deliver exceptional experiences for your customers by
combining technology and people to create lifelong relationships.
At Puzzel, we believe that better tools pave the way for exceptional conversations. Elevate your customer experience effortlessly with our award-winning cloud contact centre software, designed to cater to both contact centre essentials and the most innovative CX solutions. Embrace the ultimate customer and employee experience with Puzzel. Say hello to better tools, say hello to better conversations.
Anchored by Puzzel Contact Centre, our cloud-native omnichannel solution empowers businesses to manage customer interactions across all channels. Advanced agent-assist maximises agents’ productivity, while data analytics equips managers with valuable insights to optimise contact centre performance, enabling quicker and more empathic resolutions for customers.
Puzzel Digital Engagement bridges the gap between the contact centre and your website and apps. It enhances productivity and efficiency by proactively connecting with customers throughout their digital journeys across all your contact channels, including chatbots.
Puzzel WFM enables contact centres to accurately forecast demand and generate instant schedules optimised to deliver the highest service levels for your customers, the best experience for your agents, and the lowest operational cost for your business.
Whilst Puzzel Quality Assurance allows managers to evaluate customer interactions, gain actionable insights, and provide personalised coaching, increasing productivity by 285%.
Puzzel Sales Intelligence optimises both outbound and inbound sales processes, elevating productivity and delivering a seamless, cohesive experience across all touchpoints.
Need help with your Puzzel solution? Visit our Help Centre to submit a service ticket or live chat with our friendly support team. You can also browse our latest release notes, user guides, product sheets, API documentation and FAQs.
Become a master of your solution at our Puzzel Academy. It’s packed full of interactive eLearning courses, activities and downloadable resources to help you onboard, up-skill and track your professional training.
Discover the latest third-party apps and integrations available to expand and enrich your contact centre solution. Browse dozens of add-ons, including CRM solutions, Microsoft Teams, AI tools, insights and services.
Get ready to unlock the full potential of Puzzel with our live guided demonstrations! Our team of Puzzel Product Experts will provide you with a personalised demo that showcases how the platform can be tailored to meet your unique business goals. Discover how you can create seamless customer journeys by blending live and self-service experiences that give customers the freedom to choose when, where, and how they receive support.
During the demo, you’ll witness firsthand how Puzzel leverages advanced artificial intelligence at every touchpoint to automate tasks, provide insights, and personalise service and support. With 20+ years of experience in the industry, Puzzel is the CCaaS provider that organisations trust when every moment matters! Don’t miss out on this opportunity to experience the power of Puzzel for yourself.
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