Platform
The Puzzel CX platform.
Packages
Our packages give you the flexibility to choose the right mix of channels, functionalities and tools.
Our CX platform
The CX platform that empowers your agents and delights your customers.
Individual products.
Contact Centre
Meet your customers where they are and resolve queries, faster.
Self-Service Automation
Boost efficiency and transforms the customer experience.
Workforce Management
Elevate team performance with simplified workforce management.
Case Management
Manage your customers’ messages in one place.
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Supercharge your customer experience
Explore our CX platform..
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Enhancing capabilities:
Training Optimisation Sales Intelligence
Industries
Verticals we support.
Public Sector
Transform the citizen experience
Travel & Hospitality
Elevate every journey or travel & hospitality
Retail
Elevate the shopping experience
Energy & Utilities
Empower customers for energy & utilities
Banking
Deliver powerful banking experiences
Insurance
Build lasting policyholder relationships
Deliver elevated customer experiences
For your vertical.
Resources:
Ultimate guide to CCaaS Trust Centre
Customers
Resources
Blog
eBooks & Reports
Ultimate guide to CCaaS
About
About us
Partners
Contact us
Help Center
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Request quote
Book a demo
Platform.
All items
Platform.
The Puzzel CX platform.
Packages
Our CX platform
Individual products.
Contact Centre
Self-Service Automation
Workforce Management
Case Management
Enhancing capabilities:
Training Optimisation Sales Intelligence
Industries.
All items
Industries.
Verticals we support.
Public Sector
Travel & Hospitality
Retail
Energy & Utilities
Banking
Insurance
Resources:
Ultimate guide to CCaaS Trust Centre
Customers.
Resources.
All items
Resources.
Blog eBooks & Reports Ultimate guide to CCaaS
About.
All items
About.
About us Partners Contact us Help Center
en
Danish Norwegian Swedish
richard holland 1555147698396-modified
Join the 10.00 active users
and start improving your customer service now.
Start now
Puzzel CX Platform.
The CX platform that empowers your agents and delights your customers. We’ve got all the tools, channels and functionality needed to ensure your agents provide first-class, personalised customer support.
Request a demo
Contact Sales
CX platform
One modular CX platform
for all customer interactions
Join Puzzel
Join the 1.000+
leading organisations across Europe
Resolve queries faster
Cut response times by 85%

What's in the Puzzel CX platform?

At Puzzel, we help businesses like yours deliver first-class customer service to every customer. Our CX platform combines contact centre, self-service and AI capabilities, offering a single platform for balancing automated and human-led interactions, so you can resolve enquiries faster. 

Contact Centre [contact center]
Contact Centre
Optimise customer journeys and meet your customers where they are, in any channel. Plus, with a single interface, your agents can provide instant, personalised replies – all in one solution
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Self-Service Automation
Self-Service Automation
Boost your team's efficiency, increase self-service rates and empower your customers with AI and automation - resolving customer queries even faster
Read more
Workforce Management
Workforce Management
Save time on complex workforce scheduling for managers and empower your agents to focus on what they do best – delivering first-class support to your customers
Read more
Case Management [ticketing]
Case Management
Empower your agents and ease the workload with a ticketing solution that tracks and manages customer queries, allowing for swift and effective resolution
Read more
Yes, I'd like a Puzzel demo.
Case Management
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