It’s a simple question and there’s a simple answer…
In a world where customer experience rules, getting it right for your customers and your team is the only option. Puzzel delivers connected experiences in a future-proofed, easy-to-use solution. That’s what makes us the customer service platform for everyone, you included.
Our complete omnichannel cloud platform enables your business to manage every aspect of customer contact simply, effectively and in one place. So you can focus on delivering exceptional, memorable service.
Don’t let clunky and complex software slow you down. Our Agent Application is loved for its bright, intuitive and customisable design. Plus, our superior administration and workforce management tools make life easier for operations and team leaders with easy workflow management and reporting.
Puzzel’s omnichannel solution enables your team to manage all voice, email, social media, SMS and web chat enquiries in one place – and connected. All the information they need to deliver fast, personal and effective service that builds relationships and drives loyalty is available at the click of a button.
Whether you have tens or thousands of advisors and agents, Puzzel can get your complete contact centre up and running in no time. Our native cloud service is designed to be scalable as you grow, with AI features to keep you ahead of the curve and competition. Constant platform improvements and innovations ensures your investment will be future-proofed.
Legacy phone systems are no barrier with Puzzel, and our open software integrates with the tools and systems you already use and love. Our platform is tried, tested and robust enough to handle the highest levels of customer traffic.
We engineered one of the first cloud contact centre solutions and today, our talented team continues to innovate in the world of customer service.
Our success is your success, so we pride ourselves on being responsive, creative and collaborative.
Because our mission is simple; To help you to deliver exceptional, memorable service!
Puzzel is the leading European Contact Centre as a Service (CCaaS) provider. We are headquartered in Oslo, Norway and have offices in the United Kingdom, Bulgaria, Denmark, Finland, Sweden and the Philippines.
We offer three customer service solution packages: Ressolve, Impress and Power. These packages are easy to buy, fast to implement and designed to suit businesses of all shapes and sizes – from smaller enterprises to large corporations. If you’re looking for something more bespoke, you can also build your own contact centre solution with our flexible Design package. Compare our packages
You can experience our award-winning customer service platform by booking a free, custom demo. During this 30-minute demo, we’ll run you through all the features and benefits of Puzzel as well as answer any questions you might have. When you’re ready to move to the next stage, we’ll work with you to build out a project scope and get your contact centre up and running as fast as possible. Learn more
Puzzel can direct calls to any telephone number regardless of location or device, allowing contact centres to retain existing equipment or to replace it fully or partly with Puzzel integrated WebRTC based Softphones. Puzzel also supports hybrid environments with telephony equipment from different manufacturers including mobile devices outside the enterprise infrastructure. Read more
We offer three levels of technical support so you only pay for what you need. Our business hours support includes access to our comprehensive online Help Centre, where you can lodge service tickets and live chat with our friendly team. If you require support beyond business hours, you can upgrade to our extended hours or 24/7 support for phone and emergency OnCall assistance. Check out our Help Centre