Why Puzzel?

It’s a simple question and there’s a simple answer…


In a world where customer experience rules, getting it right for your customers and your team is the only option. Puzzel delivers connected experiences in a future-proofed, easy-to-use solution. That’s what makes us the customer service platform for everyone, you included.

Our complete omnichannel cloud platform enables your business to manage every aspect of customer contact simply, effectively and in one place. So you can focus on delivering exceptional, memorable service.

… you need a solution that’s easy to use

Don’t let clunky and complex software slow you down. Our Agent Application is loved for its bright, intuitive and customisable design. Plus, our superior administration and workforce management tools make life easier for operations and team leaders with easy workflow management and reporting.

… your customers want convenient, personalised service

Puzzel’s omnichannel solution enables your team to manage all voice, email, social media, SMS and web chat enquiries in one place – and connected. All the information they need to deliver fast, personal and effective service that builds relationships and drives loyalty is available at the click of a button.

… you need a platform that works right now, and can grow with you

Whether you have tens or thousands of advisors and agents, Puzzel can get your complete contact centre up and running in no time. Our native cloud service is designed to be scalable as you grow, with AI features to keep you ahead of the curve and competition. Constant platform improvements and innovations ensures your investment will be future-proofed.

… you want software that works with your existing IT environment

Legacy phone systems are no barrier with Puzzel, and our open software integrates with the tools and systems you already use and love. Our platform is tried, tested and robust enough to handle the highest levels of customer traffic.

… you’ll be in excellent company

luke sambridgeaffinity water

“It wouldn’t have been possible without Puzzel”

“Our resolution time decreased from five days to three. It wouldn’t have been possible if we didn’t have Puzzel’s omni-channel solution in place!”

Luke Sambridge, Head of Customer Strategy & Experience

Josh Kirkbride photoSimply Business logo

“Makes life so much easier”

“Multi selecting out of adherence events is brilliant and a feature I hadn’t thought of but makes life so much easier.”

Josh Kirkbride, Resource Planner at Simply Business

“Great service by a great company!”

“Puzzel’s omni-channel solution is great for companies that appreciate innovation, efficiency and reliability. At MYJAR, we use Puzzel’s telephony and ticketing solution, which has resulted in increased agent efficiency through Automatic Call Distributor (ACD) and skill-based routing, as well as contact prioritisation. It’s loved by agents because it’s modern, very user friendly and intuitive. Puzzel offers a fantastic range of customisable reports that you can tailor to your business requirements and their team is always available for support.”

Risto Proosa, Operations Director at MYJAR

“Great team and great support”

“Great team and great support. Always willing to listen and explore ideas with you and also share their experience to help you shape your services.”

Matthew Phillips, Assistant Director of Housing at Newlon Housing Trust

Figleaves logo

“We have been a delighted customer of Puzzel for over 10 years”

“With the continued R&D there is always something new to add to an already wide range of features ensuring that communicating with our customer remains seamless. With their great reporting facility, managing your staff, your customer contacts and your workload has never been easier. The support team are friendly and reliable with a real personal touch, ensuring that we have a cloud-based solution that is always up and running.”

Leigh Jansen, Head of Customer Care and Operations at Figleaves

FM24 logo

“Delivering world-class customer service”

“We were looking for a solution that combined the flexibility and scalability necessary to make changes and respond quickly to changing client requirements. Skills-based routing of calls was essential to delivering world-class customer service.”

Sasha Memedovic, Head of Service Delivery at fm24

“Puzzel allowed us to have multiple users dealing with all incoming enquiries.”

“These ranged from course enquiries, directions to the three campuses, to funding enquiries.”

Declan Fallon, Glasgow Clyde College

… just like you, we’re recognised for our standards and vision

frostsullivan logo

Leading CCaaS innovator in Europe


… our dedicated team of Puzzelers have got your back

We engineered one of the first cloud contact centre solutions and today, our talented team continues to innovate in the world of customer service.
Our success is your success, so we pride ourselves on being responsive, creative and collaborative.

Because our mission is simple; To help you to deliver exceptional, memorable service!


Puzzel is the leading European Contact Centre as a Service (CCaaS) provider. We are headquartered in Oslo, Norway and have offices in the United Kingdom, Bulgaria, Denmark, Finland, Sweden and the Philippines.

We offer three customer service solution packages: Ressolve, Impress and Power. These packages are easy to buy, fast to implement and designed to suit businesses of all shapes and sizes – from smaller enterprises to large corporations. If you’re looking for something more bespoke, you can also build your own contact centre solution with our flexible Design package. Compare our packages

You can experience our award-winning customer service platform by booking a free, custom demo. During this 30-minute demo, we’ll run you through all the features and benefits of Puzzel as well as answer any questions you might have. When you’re ready to move to the next stage, we’ll work with you to build out a project scope and get your contact centre up and running as fast as possible. Learn more

Puzzel can direct calls to any telephone number regardless of location or device, allowing contact centres to retain existing equipment or to replace it fully or partly with Puzzel integrated WebRTC based Softphones. Puzzel also supports hybrid environments with telephony equipment from different manufacturers including mobile devices outside the enterprise infrastructure. Read more

We offer three levels of technical support so you only pay for what you need. Our business hours support includes access to our comprehensive online Help Centre, where you can lodge service tickets and live chat with our friendly team. If you require support beyond business hours, you can upgrade to our extended hours or 24/7 support for phone and emergency OnCall assistance. Check out our Help Centre