Save 50% of your time when you survey your customer base
Customer Insight allows you to create a survey from a set of templates, like CSAT and NPS, and automatically send surveys after each interaction, via any channel.
The survey designer enables you to customise the survey by adding a logo, description, translating it to several languages, asking close-ended and open-ended questions and using conditional logic (If, Then).
Customer Insight allows you to visualise all customers’ responses, from different channels, in one place – the admin portal. You don’t need to collect data from different places and spend hours making sense of it. With Customer Insight, you can see all customers’ responses in real-time, filtered by type of customer or feedback, as well as individual or aggregated data.
Customer Insight enables you to visualise customer feedback trends and quickly identify outliers.
Customer feedback is also linked to agent performance, thanks to the connection between Customer Insight and Performance Management. This makes it easier for you to identify whether the reason for the customer’s feedback is the agent interaction and where the agent needs to improve.
To explore how Puzzel Customer Insight can help you create engaging customer surveys and automatically send them via any channel, book a demo now.