For our customers

Help centre

Need help with your Puzzel solution? Visit our Help Centre to submit a service ticket or live chat with our friendly support team. You can also browse our latest release notes, user guides, product sheets, API documentation and FAQs.


Become a master of your solution at our Puzzel Academy. It’s packed full of interactive eLearning courses, activities and downloadable resources to help you onboard, up-skill and track your professional training.


Discover the latest third-party apps and integrations available to expand and enrich your contact centre solution. Browse dozens of add-ons, including CRM solutions, Microsoft Teams, AI tools, insights and services.

For our partners

Partner portal

Our partner portal is the heart of our neighbourhood, creating a space where organisations can connect through an ecosystem that’s committed to improving contact centre solutions through advances in digitisation. Our platform encourages organisations to share their knowledge and presents the opportunity for implementation too. Become part of our valued community with an offer tailored for you. Are you ready to become a Puzzel partner?


What makes a great Neighbourhood? Great people, of course!
We Puzzelers are a diverse and inspired bunch who work hard and are passionate about what we do.

Join the Neighbourhood Watch

Want the latest news and updates from our bustling Neighbourhood? Subscribe to our monthly newsletter for announcements, event invites, customer stories and in-depth insights.