Rachael Russell
UK Marketing Manager
Rachael is from our London office and part of our marketing team.
We are Puzzel – Young at heart. Strong in heritage.
We engineered one of the first cloud-based contact centre solutions, and today our exceptional team continues to innovate in the world of customer service. Our award-winning solutions are used by businesses across the world – from smaller enterprises to global corporations – to improve customer service, streamline workflows and empower employees. We’re also supported by a strong network of partners who are committed to sharing knowledge and working to help drive business and success.
- 20+
- 250
- 40
- 1,100+
- 800m
- 60,000+
Meet the team
Mashud Ahmed
Innovation Manager
Every single day is filled with challenges and solving one means making a real difference.
Vera Dramova
Billing Consultant
Why do I love Puzzel? Because my team is lovable.
Kristina Dedo
Junior Solution Architect
I like how at Puzzel, distance doesn’t stop us from helping each other out.
Steffen Andersen
System Engineer
I like the technical challenge Puzzel brings.
Jan Rygh
Director of Development
Great colleagues. Creative work. Dynamic workplace. I love Puzzel.
Valeria Stoyanova
Manager, Billing & Collections
The positivity and feeling of togetherness means we can combine work with fun.
Yusuf Daya
Manager, Support
We’ve all contributed to its success and I’m confident we’ll shape the future of Puzzel too!
Harald Bakken
Manager, Product, Product & R&D
I love the diversity of my work. It never gets boring.
Olav Navelsaker
System Engineer
I love to work at Puzzel because of all the great people that surround us.
Jørn Yngve Eriksen
Support Consultant
My favourite part about Puzzel is my megasuperawesome colleagues.
Simon Batten
Support Consultant
The friendly team makes coming to work enjoyable!
Krastiyan Krastev
Frontend Tester
The people are extremely helpful and positive.
Chess players, trained chefs, globetrotters and code geeks… our Puzzelers are a diverse and inspired bunch who are passionate about delivering the best products, services and experiences for our customers. If you think you’d be a good fit, we’d love to hear from you.
Our values
Inventive
We work smart, think smart and explore new experiences to help achieve our customers’ goals with much imagination and passion.
Dependable
We are honest, reliable and show confidence and respect. We have an open dialogue with our customers and employees.
Empowering
We empower everyone we work with by giving them every opportunity to succeed in what they do, to improve their abilities, and exceed their expectations.
Adaptive
We lead change to meet the needs of an evolving market and seek to improve what we do every day.
Our leadership team
Our history
Pioneers in CCaaS1998
Our story begins in Norway with Concorte, a leading provider of telecommunications, contact centre and mobile services in Norway. Founded in 1998, Concorte engineered one of the first cloud-based contact centre solutions, laying the foundations for what would eventually become Puzzel.
Concorte later was renamed to Intelecom.
Puzzel is born2017
April, 2017: Puzzel was born when Intelecom combined their cloud-based contact centre and interactive mobile messaging s to create a brand-new company. Our mission was to support organisations as they faced growing demand and new customer service challenges in the digital age.
A consistent challenger2017
October, 2017: Puzzel was positioned as a Challenger in Gartner’s 2017 Magic Quadrant for Contact Center as a Service, Western Europe.
All-in-one Agent Application2018
October, 2018: We launched our powerful Agent Application, enabling contact centres to manage all customer service channels in one, simple interface.
From strength to strength2018
November 2018: Puzzel was positioned as a Challenger in Gartner’s 2018 Magic Quadrant for Contact Center as a Service, Western Europe.
Partner ecosystem launches2019
September 2019: The Puzzel Marketplace officially opened, enabling our customers to customise their contact centre solutions with a wide variety of third-party apps.
A challenger again2019
October, 2019: Puzzel was positioned as a Challenger in Gartner’s 2019 Magic Quadrant for Contact Center as a Service, Western Europe.
Artificial intelligence for agents2019
October, 2019: We released our innovative Agent Assist solution, empowering agents with AI-driven insights to help them deliver superior customer experiences.
Logicalware joins Puzzel2019
December, 2019: Puzzel acquired Logicalware, a leading provider of email automation and customer service software, to provide contact centres with a greater end-to-end view of customer interactions.
U-WFM joins Puzzel2020
April, 2020: Puzzel acquired U-WFM, a workforce management and optimisation software provider, giving contact centres the ability to forecast demand, monitor real-time adherence, and optimise their operations.
An innovative wildcard2020
August, 2020: Puzzel placed third in the Frost & Sullivan European CCaaS Radar.
Packaged solutions2020
December, 2020: We launched our Puzzel packages – Engage, Delight and Inspire – making it easier than ever to buy and implement our CCaaS solutions.
Live video tools2021
May, 2021: We released Live Share and Screen Share, enabling agents to video chat and securely share screens with customers.
Vergic joins Puzzel 2021
October, 2021: Puzzel acquired Vergic, a digital engagement solution, enabling contact centres to track web visitors’ browsing behaviour and deliver proactive, personalised customer support in real-time and at scale.
S2 joins Puzzel2022
November, 2022: Puzzel acquired S2 Communications, an outbound specialist to help Puzzel customers deliver a more cohesive customer experience across all touchpoints – providing the contact centre and sales agents with one platform.
Your journey starts here
Want to drop by our office? In which country would you like to meet?
Danmark 
Sverige 
Norge 
Finland 
Nederlandse