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Set your agents up for success.

Customer queries can be complex, but your agents' experience doesn't have to be. Equip your agents with a single interface that consolidates content from multiple sources, making it easy to enrich interactions and deliver delightful customer support, their way.

Contact Centre-1

Trusted by Europe's customer experience leaders.

Powerful tools for powerful teams.

Say goodbye to complex dashboards and switching between systems. With a single interface, your agents get all the tools they need to manage their daily operations. Let them customise their own desktops with a flexible widget concept and give detailed insights into customer interactions from every channel, empowering your agents to support customers more effectively, and resolve queries faster.

agent workspace

Managing every interaction, from one interface.

No more searching for information across multiple systems. The Agent Workspace gives agents the customer insights they need in a single interface. Let them enrich interactions with information from multiple sources like your CRM, ensuring they have the context, history and customer details they need to deliver personalised support. 

omnichannel support

Omnichannel superpowers.

Give your agents superpowers. The Agent Workspace lets your agents handle customer interactions across several channels, simultaneously. Enable them to resolve several customer cases - from voice, e-mail, text, and social media channels – all through a single workspace.

contact centre agent

Deliver high-quality support, their way.

Your agents are unique in their own way. Let them be in charge of their own desktop and give them the opportunity to create the workspace that best fits their needs and preferences. And with a customisable widget concept, they can design a workspace that empowers them and boosts their efficiency, just how they want it – designed from the agent’s perspective. 


Features of Agent Workspace.

omnichannel support

Omnichannel support

Say goodbye to siloed conversations.

Deliver excellent customer support with omnichannel communication.

  • Handle customer interactions via voice, e-mail, text-based channels, and social media.
  • Easily toggle between multiple, simultaneous interactions.
  • Co-browsing capabilities for improved customer assistance.
  • Screen sharing for more complex interactions.
agent workspace

Widget support

Unique workspace for every agent.

  • Customisable agent interface
  • Choose relevant tools and information to suit an individual's working style
  • Get relevant information and tools from several sources and third-party applications 
additional features


Additional features.

  • Covers WCAG 2.1 support
  • Easy escalation and transfer to a colleague
  • Handy keyboard shortcuts to save time 
  • Customisable ‘Favourites’ for quick access
  • Workspace automations are configurable to the agent’s preferences
Empower your contact centre with the Puzzel CX Platform.

Agent Workspace is part of Puzzel Contact Centre, which is integrated in the Puzzel CX Platform. The Puzzel CX Platform combines Contact Centre as a Service with Self-Service Automation capabilities. This helps you consolidate all your contact centre technologies in a single platform, so you can focus on what matters most – providing delightful customer experiences, regardless of channel 

Frequently asked questions.

Yes, I'd like to supercharge my organisation's customer experience with Puzzel.

Explore how Agent Workspace can work for Puzzel Contact Centre to enhance your organisation's operations.