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Category: Quality Management

Category: Quality Management

Event 26th April 2023

Puzzel Quality Assurance Lunch and Learn

Newstel is a multilingual contact centre that provides 24/7 sales and customer support for businesses around the globe.

Blog

Newstel delivers round-the-clock happiness with cloud contact centre solution

Webinar 4th November 2021

Webinar: Sustaining service quality over the festive season

A cartoon man and woman high five in front of a screenshot from Puzzel's Quality Assurance solution for contact centres.

Blog

What is Quality Assurance (QA)?

Puzzel has released an exciting new product and an array of new features to support contact centres as they take on new post-pandemic challenges.

Blog

Q3 Product Release: New tools for post-pandemic customer service

Puzzel, the leading innovator of cloud-based contact centre solutions, has set out its post-pandemic product strategy with the launch of a new product and features for customer service.

Press Release 28th September 2021

Puzzel sets out post-pandemic product strategy with new features for customer service

Mike Havard from Davies Group

Blog

How leading brands are innovating for customer service success

Blog

Five Steps to Reinventing Quality Management in Contact Centres