The Blog
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A journey through time: unveiling the history of contact centres
22nd May 2023Unlocking the power of Sales Intelligence
18th May 2023A comprehensive guide to the top CCaaS analyst reports
9th May 2023Rapid thaw, record demand: How Scottish Water's Contact Centre team provided fluid customer service during a winter crisis
27th April 2023A data-led strategy powered by Puzzel Customer Insight
21st April 2023Introducing Customer Insight
20th April 2023Sales Intelligence and Contact Centre enhancements driving the Puzzel experience
17th March 2023Consumer Duty: What is it, and how does it impact Contact Centre teams in financial services?
7th March 2023Behind the scenes at MJ'S: how the luxury hotel prioritises customer experience throughout the stay
1st March 2023Phygital Customer Experience: Make customer service your competitive advantage
21st February 2023Products in focus: Puzzel Voice Bot
13th February 2023Products in focus: Sales Intelligence bridging the gap between support and sales