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Puzzel WFM: Easy, affordable, cloud-based workforce management

Happy agents make happy customers — and happy clients too! 

Become a Puzzel Partner and help your clients build a more engaged workforce with our cloud WFM solution. With accurate forecasting, optimised scheduling and intraday management, your clients can deliver an exceptional agent experience that retains their best talent and improves customer service too! 

Five reasons to choose Puzzel WFM

  • Fast to deploy: Puzzel WFM is fast to deploy and easy to use, so you’ll move from quote to cash in a flash!  
  • Platform agnostic: Puzzel WFM works with any contact centre platform – and is pre-integrated with all the vendors you know, including Avaya, Cisco, Mitel, Genesys and Enghouse – offering endless opportunities for leads and sales.  
  • Disruptive pricing: Our competitive pricing makes conversations happen and appeals to businesses of all shapes and sizes! 
  • Trusted CCaaS leader: Our 20+ years of experience in CCaaS will build credibility with your clients and set you apart from your competition. 
  • Resale and referral models available: We’re eager to work with wholesale and alliance partners passionate about customer experience. 

    Partners with award-winning businesses

    “Our experience as a partner with the Puzzel team has been amazing. Their workforce management product is a top contender in the market, and we are proud to include it in our suite of products. The team at Puzzel is extremely responsive and knowledgeable, and they enthusiastically share their solid experience in the market.”

    Kathleen Kelly, DVS Analytics

    About Puzzel

    Puzzel is the leading European provider of cloud contact centre solutions. Every day, more than 1,100 organisations across 40 countries use our software to deliver smart customer experiences, blending the powers of people and technology to serve customers efficiently, effectively and with empathy. The Puzzel Platform enables organisations to create rich journeys for their customers, with a mix of live and self-service experiences that give people the freedom to choose when, where and how they get help. Artificial intelligence is harnessed at every touchpoint to automate tasks, provide insight, and personalise service and support. Puzzel also includes a suite productivity and planning tools to empower managers and agents to reach their goals and continuously improve performance. With 20+ years of experience in the industry, Puzzel is the CCaaS provider organisations trust when every moment matters.

    Ready to become a Puzzel Partner?

    Contact partner.support@puzzel.com to take advantage of our Q4 onboarding offer. From now until December 31, we’re offering all new partners a free demo system and 50% off implementation training. Terms and conditions apply.