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Category: Customer story

Category: Customer story

Blog

Revolutionising the Citizen Experience: How Royal Borough of Kingston Council reduces call volumes by a third with Puzzel

Blog

Elevating revenue and customer satisfaction with Lifeplus

Customer story 21st June 2022

Bauhaus Case Study

Puzzel has acquired leading digital engagement platform, Vergic.

Press Release 5th October 2021

Puzzel acquires Swedish digital engagement company Vergic

“Puzzel has given us more overview and more visibility, which has led us to make better operational decisions.” – Risto Proosa, Operations Director, TieTa

Blog

TieTa goes omnichannel to improve agent and customer experience

Newlon Housing Trust's contact centre is seen as a great training ground for staff.

Blog

Newlon Housing Trust Customer Story: Building a contact centre where agents can thrive

Blog

Affinity Water Customer Story: Customer Experience on tap

Blog

Simply Business overcomes adherence challenges with WFM

Blog

American Logistics Firmly in the Driving Seat with U-WFM* Cloud-based Platform

Blog

Simply Business Contact Centre to benefit from U-WFM* Cloud Workforce Management