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Category: Culture

Category: Culture

Riis Bilglass AS is Norway's largest car glass chain.

Blog

Riis Bilglass: ‘We want to be the customer’s problem solver’

A contact centre leader sits down with an agent to work through a coaching form.

Blog

Improve your one-to-ones with these three coaching models

Webinar 4th November 2021

Webinar: Sustaining service quality over the festive season

A cartoon man and woman high five in front of a screenshot from Puzzel's Quality Assurance solution for contact centres.

Blog

What is Quality Assurance (QA)?

A woman smiles and waves to her colleagues on a laptop while hybrid working.

Blog

Hybrid Working: The opportunities and obstacles for contact centres

A woman smiles in front of a teal background.

Blog

Improve your Agent Experience to transform your contact centre

A young man with dark hair smiles and crosses his arms. Above him are the letters AX for Agent Experience.

Blog

How to create the Agent Experience your customer experience needs

Emma Skygebjerg is Puzzel's Director of WFM.

Blog

Who’s Who: Emma Skygebjerg, Director of WFM

Two homeworking contact centre agents work on their laptops.

Blog

How will homeworking impact your culture and brand?

Blog

Are you living the three C’s?

Blog

Five Steps to Reinventing Quality Management in Contact Centres