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Category: CRMs

Category: CRMs

Webinar 20th April 2021

Webinar: Leveraging Salesforce in CX

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Seven reasons why it pays to invest in cloud-based technology in contact centres

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The future of humans in contact centres

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Getting CRM and Contact Centres onto the same page

Blog-image-Contact-Centre-Agent-empowerment

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Contact Centre Agent empowerment – does it really matter?

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Why CRM Is Essential For Effective Contact Centre Engagement

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The Customer Journey – Where’s it going?

trip-advisor

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How to manage TripAdvisor reviews directly from your contact centre

Why contact centres are naturally suited to the evolving world of ‘bimodal IT’.

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Why contact centres are naturally suited to the evolving world of ‘bimodal IT’.

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What can the Army teach you about Contact Centres?