The UK Contact Centre Decision-Maker’s Guide for Digital Channels 2018-19

white paper

The ‘Digital Channels’ chapter of the 2018-19 report looks in-depth at the widely-used digital channels – email, web chat and social media – to understand their prevalence and how they are being handled, along with the service levels provided and how they compare with more traditional channels.

Download the chapter to understand their prevalence and how they are being handled, along with the service levels provided and how they compare with more traditional channels.

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