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Tag: CCaaS

Tag: CCaaS

A banner illustrating a blurb icon with multiple stars. A proactive customer service strategy exploration for outstanding CX!

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Proactive customer service – Why you can’t afford not to

A woman with dark hair and glasses smiles as she uses proactive chat on her laptop.

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What is proactive chat and why is it so important?

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Puzzel’s Top 5 Articles of 2021

2021 was a year of change and growth.

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2021: A year of change and growth

Puzzel's Q4 Product Release includes a new Digital Engagement solution plus new features for the Puzzel Contact Centre.

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Q4 Product Release: Introducing Digital Engagement, Voice Bot and more

Frederic Laziou talks to Netherlands news site CustomerTalk.

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CustomerTalk: Norwegian CCaaS provider Puzzel expands into Netherlands market

Puzzel has launched in the Netherlands.

Press Release 1st September 2021

Puzzel launches in the Netherlands to meet growing demand for smart customer experiences

Martin Hill-Wilson is a customer experience expert who assists businesses with everything from designing customer service strategies to safeguarding against fraud.

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What’s new in fraud for financial services

White Paper

Buyer’s Guide to WFM

White Paper

The Inner Circle Guide to Omnichannel

A young man with dark hair smiles and crosses his arms. Above him are the letters AX for Agent Experience.

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How to create the Agent Experience your customer experience needs

A man and a woman play a strategic game of chess.

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Why do contact centres deserve greater strategic consideration?

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