Home
Tag: CCaaS

Tag: CCaaS

Blog

The essential Artificial Intelligence (AI) glossary for contact centres

Press Release 20th April 2023

Puzzel takes the connected Customer Experience to the next level with the launch of Sales Intelligence, Customer Insight and Contact Centre enhancements!

A banner illustrating a blurb icon with multiple stars. A proactive customer service strategy exploration for outstanding CX!

Blog

Proactive customer service – Why you can’t afford not to

A woman with dark hair and glasses smiles as she uses proactive chat on her laptop.

Blog

What is proactive chat and why is it so important?

A woman smiles as she reads an article on her laptop. She holds a pen in her hand.

Blog

Puzzel’s Top 5 Articles of 2021

2021 was a year of change and growth.

Blog

2021: A year of change and growth

Puzzel's Q4 Product Release includes a new Digital Engagement solution plus new features for the Puzzel Contact Centre.

Blog

Q4 Product Release: Introducing Digital Engagement, Voice Bot and more

Frederic Laziou talks to Netherlands news site CustomerTalk.

Blog

CustomerTalk: Norwegian CCaaS provider Puzzel expands into Netherlands market

Puzzel has launched in the Netherlands.

Press Release 1st September 2021

Puzzel launches in the Netherlands to meet growing demand for smart customer experiences

Martin Hill-Wilson is a customer experience expert who assists businesses with everything from designing customer service strategies to safeguarding against fraud.

Blog

What’s new in fraud for financial services

White Paper

Buyer’s Guide to WFM

White Paper

The Inner Circle Guide to Omnichannel

1 2