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Tag: customer experience

Tag: customer experience

Press Release 20th April 2023

Puzzel takes the connected Customer Experience to the next level with the launch of Sales Intelligence, Customer Insight and Contact Centre enhancements!

A banner illustrating a blurb icon with multiple stars. A proactive customer service strategy exploration for outstanding CX!

Blog

Proactive customer service – Why you can’t afford not to

Consumer Knowledgebase illustration

Blog

Products in focus: Context that matters with the Consumer Knowledgebase

Webinar 27th July 2022

Intelligent AI and Automation for today’s digital contact centre

Puzzel's Q4 Product Release includes a new Digital Engagement solution plus new features for the Puzzel Contact Centre.

Press Release 15th December 2021

Puzzel unveils Digital Engagement, a new solution for delivering digital-first customer experiences

Puzzel's Q4 Product Release includes a new Digital Engagement solution plus new features for the Puzzel Contact Centre.

Blog

Q4 Product Release: Introducing Digital Engagement, Voice Bot and more

Newstel is a multilingual contact centre that provides 24/7 sales and customer support for businesses around the globe.

Blog

Newstel delivers round-the-clock happiness with cloud contact centre solution

Frederic Laziou talks to Netherlands news site CustomerTalk.

Blog

CustomerTalk: Norwegian CCaaS provider Puzzel expands into Netherlands market

Puzzel has launched in the Netherlands.

Press Release 1st September 2021

Puzzel launches in the Netherlands to meet growing demand for smart customer experiences

A retail shopper browses through clothes on her phone.

Press Release 25th August 2021

Shoppers will spend 9% more if they receive superior service, with personalisation key

Contact centres need to deliver great agent experience (AX) to deliver great customer service.

Blog

Five stats that demonstrate the importance of Agent Experience (AX)

A woman smiles and waves to her colleagues on a laptop while hybrid working.

Blog

Hybrid Working: The opportunities and obstacles for contact centres

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