In this eBook, we will provide thoughtful tips for contact centre managers to support their agents and empower them to deliver elevated customer experiences. We will also focus on the positive impact of emerging technology such as cloud, AI and chatbots on the contact centre and how this will enable an improved and modern customer experience.  

At the heart of the augmented contact centre are the people engaging with customers. So, we will delve deeper into the human experiences for agents working in a contact centre and highlight what they find stressful and how companies can ensure that a career in the contact centre is empowering, engaging and effective. 

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