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Tag: AI

Tag: AI

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The essential Artificial Intelligence (AI) glossary for contact centres

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Four ways ChatGPT can streamline customer service

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Agent Assist: The contact centre agent PA powered by Conversational AI

Press Release 7th June 2022

Puzzel expands cloud contact centre offering with Smart Chatbot and Performance Management solutions

Press Release 18th May 2022

Need for AI-powered personalised customer service increases amid dip in consumer confidence

A customer speaks to a Puzzel and Boost.ai virtual agent via a mobile phone.

Blog

Seven tips for designing a highly effective virtual agent

Puzzel and SupWiz logos.

Press Release 13th April 2021

Puzzel welcomes SupWiz to its customer experience marketplace

Blog

Get Connected 2021: Highlights from Puzzel’s customer service conference

A man wearing headphones smiles while holding his mobile phone.

Blog

Five ways to combat customer churn with Speech Analytics