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Tag: customer service

Tag: customer service

A banner illustrating a blurb icon with multiple stars. A proactive customer service strategy exploration for outstanding CX!

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Proactive customer service – Why you can’t afford not to

Hybrid working has become the norm for contact centres across the UK. But maintaining a healthy work-life balance while working from home still has its challenges.

Blog

Achieving work-life balance in the hybrid contact centre

A woman smiles as she looks down at an SMS on her phone. She is in business attire and is holding a mug of coffee.

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Create easy, simple customer experiences with SMS

A woman with dark hair and glasses smiles as she uses proactive chat on her laptop.

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What is proactive chat and why is it so important?

A photo of Torben Glock next to a quote that says: "Puzzel's contact centre solution is both reliable and intuitive".

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Danish councils support residents with digital hotline powered by Puzzel

2021 was a year of change and growth.

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2021: A year of change and growth

Puzzel's Q4 Product Release includes a new Digital Engagement solution plus new features for the Puzzel Contact Centre.

Press Release 15th December 2021

Puzzel unveils Digital Engagement, a new solution for delivering digital-first customer experiences

Puzzel's Q4 Product Release includes a new Digital Engagement solution plus new features for the Puzzel Contact Centre.

Blog

Q4 Product Release: Introducing Digital Engagement, Voice Bot and more

Workforce Management (WFM) can help you optimise your contact centre staffing over Christmas.

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Top tips for staffing your contact centre this Christmas

JYSK believes it can always do things a little better and become even bigger – and with Puzzel’s cloud-based contact centre solution it can do just that.

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JYSK Netherlands streamlines customer service and increases agility with Puzzel

Puzzel CEO Frederic Laziou presents a keynote speech on the power of hybrid experiences.

Blog

The power of hybrid experiences

Human experiences remain crucial for building trust in financial services.

Press Release 11th November 2021

People still buy from people, despite growing confidence in digital-first finance

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